Job Summary: An operational professional responsible for attending to and advising cooperative members, using CRM and digital tools to record interactions, resolve inquiries, and update registrations, while also collaborating with teams to optimize service delivery. Key Highlights: 1. Customer service and operational support via telephone and WhatsApp 2. Use of CRM and digital tools to optimize interactions 3. Focus on excellence in relationship management and cooperative members’ loyalty **Job Description and Responsibilities:** **Working Hours:** Monday to Friday, from 08:00 to 18:00, with a 1-hour lunch break. **Level:** Operational **Employment Type:** Permanent – CLT **?? Your Responsibilities** * Attend to and advise cooperative members using **CRM** to record interactions and ensure updated history * Resolve inquiries and requests related to the cooperative’s financial products and services * Update cooperative members’ registrations and documents in accordance with internal and regulatory standards * Monitor requests and forward them to responsible departments, ensuring adherence to deadlines and service quality * Utilize **digital tools** to streamline processes and enhance the cooperative member experience **?? How You Will Interact and Make an Impact** * Collaborate with customer service and operations teams to optimize workflows and reduce response time * Provide feedback and suggestions to improve relationship policies and cooperative members’ satisfaction * Participate in training sessions and meetings to align communication and service strategies * Promote a culture of excellence in relationship management, reinforcing trust and cooperative members’ loyalty **Requirements:** **Job Mission:** Responsible for customer service via telephone and WhatsApp, assisting customers with operational processes (e.g., clarifications regarding products and services, account information, registration updates, guidance on electronic channels), as well as providing support to PAs to assist in negotiating products and services, thereby contributing to results and achievement of established goals. **?? Essential Requirements** * Degree in **Business Administration**, **Communication**, **Public Relations**, or related fields, or equivalent practical experience * Advanced proficiency in **Portuguese**, both written and spoken **?? Technical Competencies** * Proficiency in **Microsoft Office** suite, especially **Excel** and **Word** * Familiarity with internal systems used by cooperatives or financial institutions * Ability to operate **customer service software** and **chatbots** **?? Behavioral Competencies** * Excellent communication and active listening skills * Proactivity and problem-solving ability * Empathy and commitment to humanized service * Teamwork and multidisciplinary collaboration * Organization and attention to detail **Benefits:** Medical assistance, Dental assistance, Gym allowance, Daycare allowance, Education allowance, Internal benefits, Parking, Disclosed during interview, Profit-sharing program, Life insurance, Meal voucher, Food voucher, Transportation voucher
João Silva
Indeed · HR
João Silva
Indeed · HR
