Shift Coordinator

Description

Job Summary: Join us as a Shift Coordinator, leading partners' shifts with a strong focus on the customer, problem resolution, and creating a pleasant and enchanting environment—ensuring excellence and passion for making a difference. Key Highlights: 1. Lead shifts and teams with a focus on customer satisfaction and excellence. 2. Foster a pleasant and enchanting work environment. 3. Develop people and manage results within a multidisciplinary team. Hey, great to see you here! ?? Are you already familiar with the Starbucks \+ ZAMP partnership? ZAMP® is a restaurant operator that believes authentic food represents new discoveries for people. Our DREAM is to become the world’s best restaurant brand operator, positively transforming people’s lives. We believe courage to innovate is essential to achieving this goal. Driven by our constant desire to innovate, we partnered with STARBUCKS—a brand renowned for delivering innovative and enchanting customer experiences, distinguished by its expertise in premium coffee. Focused on continuing to positively impact our customers’ journey, we’re always seeking talented, passionate individuals committed to making a difference! Join this incredible team! From day one, Starbucks set out to be a different kind of company—one that not only celebrates coffee and its rich tradition but also fosters a sense of connection. We are known for developing and supporting partners who share this passion and are guided by service. We seek someone who embodies our Mission and Values and is committed to delivering quality, focusing on problem resolution and processes to ensure food safety. YOUR MISSION: Serve as Shift Coordinator, leading partners’ shifts with the customer always first, resolving issues, overseeing operational activities and team leadership, and cultivating a pleasant and enchanting environment for both customers and on-duty partners. RESPONSIBILITIES: * Ensure excellence in customer service; * Cash register opening and closing; * Receiving goods and properly storing products; * Responsible for managing the store’s shift—including planning and executing the work schedule; * Ensure quality, food safety, and cleanliness processes comply with current legislation; * Support people development and results management; * Assist in achieving proposed targets and ensuring customer satisfaction; * Collaborate with a multidisciplinary team. REQUIREMENTS: * Completed high school education; * Experience in shift and team management within the food and beverage industry; * Availability to work weekends and holidays according to rotating shift schedule (5x1\); * Availability for travel; * Dynamism, proactivity, and passion for your work—here, it makes all the difference; * A person who identifies with our mission and values; * A person capable of generating enchantment through strong interpersonal skills; * A proactive, focused, and agile executor; BENEFITS \- WHAT WE LOVE: * Medical Assistance (optional); * Dental Assistance (optional); * Life Insurance; * Meal Voucher; * Transportation Voucher; * Extended Maternity and Paternity Leave; * Career Development Plan; * TotalPass; * Discount on Starbucks food and beverage products; * A quarterly Starbucks whole-bean coffee package; Minimum Education Level: High School (Secondary Education)