Description
Job Summary:
A professional responsible for onboarding, integrating customers, guiding them on processes, acting as a bridge between customers and internal teams, monitoring customer experience, and proactively proposing consultative improvements.
Key Highlights:
1. Consultative approach to customer experience
2. Bridge between customers and internal teams
3. Focus on problem solving and emotional intelligence
MAIN RESPONSIBILITIES:
* Conduct onboarding and integration of new customers;
* Guide customers on processes, deadlines, and system usage;
* Act as a bridge between customers and internal teams;
* Monitor customer experience and related metrics (e.g., NPS);
* Manage ongoing customer follow-up and relationship;
* Adopt a consultative approach, proposing improvements.
REQUIREMENTS:
* Bachelor’s degree in Business Administration, Accounting, or related fields;
* Clear communication and strong organizational skills;
* Basic accounting/tax knowledge (preferred);
* Experience with customer service systems;
* Problem-solving orientation;
* Emotional intelligence.