Customer Relationship Analyst

Indeed

Company

Job typeFull-time
Workplace typeOnsite
Experience levelNo experience limit
Education levelNo degree limit

Description

Job Summary: A professional responsible for onboarding, integrating customers, guiding them on processes, acting as a bridge between customers and internal teams, monitoring customer experience, and proactively proposing consultative improvements. Key Highlights: 1. Consultative approach to customer experience 2. Bridge between customers and internal teams 3. Focus on problem solving and emotional intelligence MAIN RESPONSIBILITIES: * Conduct onboarding and integration of new customers; * Guide customers on processes, deadlines, and system usage; * Act as a bridge between customers and internal teams; * Monitor customer experience and related metrics (e.g., NPS); * Manage ongoing customer follow-up and relationship; * Adopt a consultative approach, proposing improvements. REQUIREMENTS: * Bachelor’s degree in Business Administration, Accounting, or related fields; * Clear communication and strong organizational skills; * Basic accounting/tax knowledge (preferred); * Experience with customer service systems; * Problem-solving orientation; * Emotional intelligence.

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Posted by

João Silva

Indeed · HR

Location

João Silva

Indeed · HR

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