E-commerce Assistant

Description

Job Summary: E-commerce Assistant responsible for customer service, order tracking, and resolution of issues arising from online sales, ensuring a positive shopping experience. Key Highlights: 1. Customer service for online store, Mercado Livre, and Shopee 2. Resolution of delivery issues and order tracking 3. Ensuring a positive online shopping experience E-commerce Assistant Position – Customer Service and After-Sales Support We are seeking an E-commerce Assistant to handle customer service, track orders, and manage online sales incidents, ensuring prompt responses, problem resolution, and a positive shopping experience. The candidate will primarily interact with customers, marketplaces, and logistics carriers. Main Responsibilities: - Respond to customer inquiries via messages and questions on the online store, Mercado Livre, and Shopee - Answer questions regarding products, delivery timelines, and orders - Monitor complaints and mediations on sales platforms - Resolve delivery issues such as delays, lost packages, and damages in coordination with logistics carriers - Keep customers updated on the status of their requests - Track open orders until final resolution - Maintain organized records of customer interactions and incidents Desired Profile: - Strong written communication skills and courteous customer service attitude - Agility in responding to messages and complaints - Organizational skills to manage multiple cases simultaneously - Proactivity in identifying and resolving problems - Proficiency with computers and online systems Preferred Qualifications: - Experience with Mercado Livre, Shopee, or online stores - Prior experience in online customer service - Basic knowledge of shipping and logistics carriers Employment Type: Full-time, CLT (Consolidation of Labor Laws) Salary: R$2.000,00 – R$3.000,00 per month Benefits: * Meal allowance * Transportation allowance Work Location: On-site