Midas is a specialist in developing solutions focused on resolving challenges in GRC (Governance, Risk, and Compliance) processes with excellence, returning quality time to our customers—time to live, create, and unlock full human and creative potential. If you are looking for an innovative, bold, and forward-thinking company, this is your place. Our purpose is to create a world where technology enables us to be more human—automating repetitive tasks and freeing up time for what truly matters: life. * Respond to customer inquiries and requests through support channels. * Conduct meetings to understand needs, requirements, and potential complaints, seeking aligned solutions. * Deliver training sessions to empower customers in using the product. * Prepare and deliver reports on processed documents, as requested by customers. Technical Skills: 1. Proficiency in Microsoft Office Suite 2. Basic knowledge of systems or digital platforms (ability to learn and navigate the product). 3. Customer service, support, or post-sales experience. 4. Familiarity with requirement mapping and incident logging. Basic database knowledge and ability to run queries would be a plus. Does this opportunity resonate with you? Join us and become part of a team that values innovation, perseverance, and enthusiasm.