Description: EDUCATION * High school diploma. EXPERIENCE * Previous experience in the area is desirable. SPECIFIC AND ORGANIZATIONAL KNOWLEDGE * Communication; * Responsibility and commitment; * Teamwork; * Concentration and attention to detail; * Ability to work under pressure; . * User service Monitor user service operations, maintaining control over available operational vehicles; Maintain full command of Intelligent Highway resources such as CCTV cameras, Variable Message Panels, Weather Stations, and Traffic Counters; Record all incidents in the control system, reporting relevant events to Supervision, other agencies, and ARTESP; User satisfaction. * Performance parameters Monitor vehicle dispatch to events to ensure service within the shortest possible time, according to contractual performance indicators; Maintain contact with the fleet maintenance department to report abnormalities in vehicles; Meeting deadlines. * Resource activation Dispatch vehicles for preventive and corrective maintenance according to schedule; Operate the radio communication system in accordance with operational procedures, as well as request any external resources to support incidents; Inform the on-duty physician of any accident, sudden illness, or incident; Dispatch resources for service * Programming routine Absence of complaints on 0800 Become aware of all traffic activities through field vehicles, understanding operational sections, operational equipment, and other structures; Take necessary actions to ensure all services are performed effectively and safely for users and staff, alerting about any signage issues at worksites or during service; Plan daily operations based on available resources, making decisions regarding the highway's operational routine 251015020224914171