Description: Requirements: * Education: Bachelor’s degree completed or in progress in Business Administration or related fields. * Experience: Previous experience in Customer Relationship, Post-construction, Customer Service (SAC), or Quality Assurance. * Knowledge: NPS, CRM, Microsoft Office suite; written and verbal communication skills; deadline management and follow-up. * Strategic vision and creativity. * Willingness to travel. Competencies: * Excellent communication skills. * Results-oriented mindset. * Ability to manage deadlines. * Strategic thinking. * Analytical ability. Responsibilities and Duties: * Lead the Bild and Vitta customer journey stages, ensuring adherence to timelines and clear communication with customers—including via the mobile app. * Closely monitor NPS metrics, enforce monthly performance targets, and propose improvements. * Conduct periodic meetings with regional offices to track progress and schedules. * Plan events aligned with the customer journey, accompany clients on event days, and ensure a positive experience. * Develop and monitor improvement projects. * Integrate with Quality processes and documentation (e.g., BVU, Owner’s Manual, Key Handover Agreement, Descriptive Memorial), ensuring compliance with internal guidelines. * Collaborate with regional offices to optimize the incident/ticket workflow. We seek a professional who possesses: * Customer focus * Organization and sense of urgency * Problem-solving ability * Empathetic communication * Collaborative mindset (construction, technical support, finance, legal, sales). 25121702025539562