Customer Service Representative

Description

Job Summary: The Customer Service Representative will deliver courteous, efficient, and empathetic in-person service, providing information and resolving customer issues. Key Highlights: 1. In-person and empathetic customer service 2. Teamwork to ensure service quality 3. Resolution of customer inquiries, issues, and complaints **About Logos** Founded in 2005 in Maranhão, **Logos** is a leader in comprehensive customer service management. We operate across the entire customer journey—from initial contact through after-sales support—including complaint management and legal proceedings, via in-person, telephony, and digital channels. With 20 years of history, we have grown through strong partnerships, sustainable solutions, and, above all, by valuing people—who sit at the heart of everything we do. We are seeking a **Customer Service Representative** to deliver courteous, efficient, and empathetic customer service while providing clear information about the company’s products and services. Responsibilities and Duties Provide in-person customer service; * Greet and serve the public courteously and efficiently; * Issue service requests; * Provide information about products, services, and company policies; * Resolve customer inquiries, issues, and complaints; * Record complaints, suggestions, and compliments in the system; * Update customer registration data; * Maintain an organized service environment; * Collaborate as part of a team to ensure service quality. Requirements and Qualifications * Completed high school education; * At least 18 years of age; * Willingness to travel; * Proficiency in Microsoft Office Suite; * Basic computer skills; * Strong verbal and written communication skills; * Good typing speed. Additional Information * Salary: **R$ 1\.950,00** * Work schedule: **Monday to Friday, 8:00 AM to 6:00 PM** * Dental insurance * TotalPass * SESC membership benefits * Meal allowance * University partnership agreements