Description: Requirements * Completed or currently pursuing: Accounting, Business Administration, Information Systems, Computer Science, or related fields; * Strong communication skills; * Curiosity about acquiring new knowledge; * Availability for 100% in-person work; What can set you apart? * Experience in customer service; * Experience with ERP systems; * Experience in accounting/tax matters; * Proficiency in computer skills: operating systems, applications, networks, and Microsoft Office suite; * Provide support to customers within your assigned team, handling support requests ranging from low to high complexity; * Log all support interactions and their progress in the designated management tool, as per established procedures; * Ensure end-to-end follow-up and resolution of customer-reported issues, overseeing each case from initial contact through final resolution; * Identify opportunities to improve training for both your team and customers; * Analyze and prioritize requests based on urgency and criticality; * Stay up to date with system updates and developments relevant to your area of expertise; * Support fellow team members on specific topics within your area of expertise; * Focus on customer satisfaction to consistently meet defined SLA targets; * Adhere to company policies and departmental guidelines established by management; * Participate in training sessions when required; * Contribute to the creation and maintenance of knowledge base articles; * Perform other duties related to your position and/or as directed by your immediate supervisor. 251220020255614401