B2B Field Services Operator

Description

Job Summary: We are seeking a detail-oriented B2B Field Services Operator with a strong sense of ownership to install, repair, and maintain telecommunications services. Key Highlights: 1. Experience the organizational identity of the Brisanet Group 2. Keep the company vehicle compliant with defined processes 3. Make referrals for additional or new sales We are looking for a **B2B Field Services Operator** to perform field "Service Orders" (SOs), including installation, repair, address changes, and other services, in accordance with the company's defined operational procedures. If you are a detail-oriented professional who delights customers and possesses a strong sense of ownership, Brisanet is the place for you! Let’s set sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Experience the organizational identity of the Brisanet Group; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective personal protective equipment (PPE) when required; * Operate the company vehicle when necessary; * Perform other duties related to the position, as needed by the department and under leadership direction; * Maintain the company vehicle in compliance with Fleet Department-defined processes, ensuring its proper functioning; * Implement workplace safety procedures, such as Preliminary Risk Analysis (PRA) and use of PPE, per current legislation; * Execute field service orders (SOs), including installation, repair, address changes, and other services, in accordance with the company's defined operational procedures; make referrals for additional or new sales; * Safeguard, maintain, properly use, and secure company-provided resources; inspect the work environment after service completion to ensure organization, cleanliness, and proper disposal of used materials. **Requirements and Qualifications** * Completed high school education; * Familiarity with the city’s geography; * Driver’s License Class "B" and Defensive Driving certification; * Understanding of telecommunications networks, including communication protocols, network topologies, routing, and switching; * Familiarity with technologies such as optical fiber, radio systems, transmission equipment, etc.; * Experience configuring and maintaining telecommunications equipment; * Proficiency using test and diagnostic equipment, such as spectrum analyzers, power meters, etc. **Preferred qualifications:** * 6 months of experience in telecommunications; * Currently enrolled in a Technologist degree program in Computer Networks or related fields; * Relevant certifications: CCNA, MTCNA, and/or CFTV; * In-depth understanding of telecommunications networks, including communication protocols, network topologies, routing, and switching; * Familiarity with technologies such as 4G, 5G, etc.; * Proficiency with network monitoring tools and network management software. **Additional Information** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A horizontal and vertical organizational structure — meaning you are the protagonist of your own career!; * Meal benefits (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Childcare Assistance; * Assistance for Dependents with Disabilities; * Payroll-deductible Loans (available after 6 months); * Discounts of up to 50% on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discounts at Higher Education Institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, an inland municipality of Ceará State. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity from inland municipalities to state capitals**, actively contributing to Brazil’s digital transformation.