RECEPTIONIST

Description

Job Summary: Operational professional responsible for telephone support, information registration, scheduling, quotations, and resolving reception-related pending issues. Key Highlights: 1. Telephone support and management of appointments and quotations 2. Requires high school education, prior experience, and good communication skills 3. Offers medical assistance, dental assistance, life insurance, and meal vouchers **Description and Responsibilities:** **Working Hours:** 8:00 AM to 6:00 PM, rotating 5x2 schedule **Level:** Operational **Employment Type:** Tenured \- CLT labor code * Answer internal and external phone calls; * Complete forms and request health plan authorizations whenever necessary; * Register patients in the system according to documentation; * Forward external calls to the responsible department; * Schedule and monitor frozen-section biopsies; * Prepare and forward examination quotations to requesters; * Prepare quotations and answer inquiries via telephone, e\-mail, and WhatsApp; * Resolve pending issues at the reception. **Requirements:** **Requirements:** * Completed high school education; * Prior experience as a receptionist or in related areas; * Basic computer knowledge (Microsoft Office, e\-mail, management systems); * Strong verbal and written communication skills; * Ability to interact effectively with the public; * Organizational skills, proactivity, and courtesy; * Availability to work flexible hours. **Preferred Qualifications:** * Bachelor's degree in Administration, Secretarial Studies, or related fields; * Experience in customer service; * Certification in customer service or reception courses; * Ability to resolve conflicts and handle emergency situations; * Familiarity with customer service management systems; **Benefits:** Medical assistance, Dental assistance, Life insurance, Meal vouchers, Transportation vouchers