Junior Systems Analyst

Description

**POSITION:** Junior Systems Analyst **WORK SCHEDULE:** 44 hours per week **SALARY:** R$3.043,37 **BENEFITS:** Meal allowance R$30.00/day + Transportation allowance + Health insurance with co-payment (after 6 months) + Birthday day off (annual leave on birthday after 1 year) + University partnership program BEHAVIORAL REQUIREMENTS * Adaptability and flexibility; * Good communication skills; * Proactivity; * Sense of priority; * Strong interpersonal relationship skills; * Teamwork; * Emotional balance; * Organization and commitment; * Ability to learn quickly. MANDATORY SKILLS AND COMPETENCIES * Currently enrolled in or graduated from a Bachelor's degree program in Information Systems, Computer Science, Systems Analysis and Development, or related fields; * Basic knowledge of hospital routines and processes; * Basic knowledge of the Tasy ERP system (Philips); * Basic knowledge of requirements gathering; * Basic knowledge of ticketing tools for technical support and opening tickets with vendors; * User/client support; * Basic Microsoft Office proficiency; * Basic systems support knowledge; * Fundamental database concepts. DESIRED SKILLS AND COMPETENCIES * Intermediate knowledge of XML structure; * Knowledge of design patterns; * Basic knowledge of PL/SQL commands (Oracle); * Basic knowledge of SQL Developer or similar tools for database queries; * Basic knowledge of system testing; * Basic understanding of system integrations. RESPONSIBILITIES AND OBJECTIVE OF THE POSITION Responsible for handling support tickets related to hospital systems, ensuring user support, tracking requests, and assisting in resolving systemic issues. RESPONSIBILITIES * Guide users in operating hospital management systems and ticketing tools; * Identify systemic issues and collaboratively seek solutions with support teams and system vendors through ticket creation and follow-up; * Provide user support via ticketing tools, phone, remote access, or in person; * Understand key hospital processes to assist in quickly resolving user queries and systemic issues; * Register, modify, and deactivate users in corporate systems; * Perform functional testing of systems whenever new versions or releases are deployed; * Escalate, when necessary, to Senior and Lead Systems Analysts for assistance in resolving complex issues and pending tasks; * Assist in documenting processes, errors, and solutions related to systems; * Track and record ticket resolution progress, ensuring appropriate feedback to users; * Support continuous improvement initiatives and internal system implementation projects. Employment type: Permanent CLT contract Compensation: R$3.043,37 per month Benefits: * Meal allowance * Transportation allowance Selection question(s): * Do you have experience and knowledge of the TASY system? Education: * Bachelor's degree completed (Mandatory) Work location: On-site