Junior Support Analyst

Description

Job Summary: We are seeking a Junior Support Analyst to provide first-level technical support, with a focus on learning and development within a collaborative environment. Key Highlights: 1. Real opportunity for learning and professional growth 2. Collaborative and welcoming environment 3. Training and technical mentoring ### **Position: Junior Support Analyst** Are you curious, passionate about technology, and enjoy helping people solve problems? Then this position could be your next step! We are looking for a **Junior Support Analyst** to join our IT team and deliver first-level technical support—learning hands-on and growing alongside the team. This is an excellent opportunity for those at the beginning of their career who want real-world experience in a collaborative and learning-rich environment. ### **Your day-to-day responsibilities** * Provide first-level technical support to internal and/or external users * Log, track, and close tickets using a ticketing system * Identify and resolve basic hardware, software, and network issues * Assist with installation, configuration, and updating of systems and equipment * Escalate complex tickets to responsible teams * Guide users on proper usage of systems and tools * Maintain up-to-date technical records and documentation ### **What we expect from you** * Completed high school (technical or higher education in IT or related fields preferred) * Basic knowledge of operating systems (Windows, Linux, or macOS) * Familiarity with networking, hardware, and Microsoft Office suite * Strong communication skills, organizational ability, and eagerness to learn * Collaborative mindset and aptitude for user-facing support ### **Preferred qualifications (bonus points)** * Prior experience in technical support or help desk roles * Familiarity with ticketing tools (ITSM) * Currently pursuing a degree in Computer Science, Information Systems, or related fields ### **What we offer** * Collaborative and welcoming environment * Training and technical mentoring * Real opportunity for learning and professional growth * Market-competitive benefits ### **Employment Type:** CLT ### **Department:** Outsourcing