Network Associate Analyst

Description

Job Summary: Professional with experience in monitoring Cisco platforms, managing alerts, ticket triage, and end-customer support in NOCs. Key Highlights: 1. Monitoring and management of Cisco platforms 2. Experience in NOCs and ticket triage 3. End-customer support and service **Job Description** Monitoring of Cisco platforms, routers, switches, access points, and wireless controllers. Handling alerts and events in monitoring platforms. Experience working in NOCs. Ticket classification and prioritization, triage. End-customer support. **Qualifications** Triage of monitoring events. Coordination with Cisco TAC to create cases and RMAs. Tracking Cisco cases. End-customer support in service centers. Incident identification. Problem identification. Escalation to N2\.