RECEPTIONIST

Description

Job Summary: An operational professional responsible for telephone and in-person customer service, schedule management, environment organization, and access control. Key Highlights: 1. Efficient handling of phone calls and reception of visitors. 2. Management of schedules and organization of the reception area. 3. Collaboration with internal teams and continuous improvement of processes. **Description and Responsibilities:** **Working Hours:** 8 AM TO 6 PM **Level:** Operational **Employment Type:** Permanent – CLT **?? What You Will Do (Responsibilities)** * Answer and route phone calls using a **telephone switchboard** to ensure efficient communication. * Receive visitors and customers applying **in-person service protocols** to provide a welcoming experience. * Manage schedules and book appointments using **scheduling software** to optimize service flow. * Organize and maintain the reception area clean and functional to ensure the location’s professional appearance. * Record and control entries and exits of people and correspondence using **access control tools**. **?? How You Will Interact and Impact** * Collaborate with internal teams to facilitate communication and information flow across departments. * Contribute to continuous improvement of service processes through direct feedback from visitors. * Promote a welcoming and organized environment that strengthens the institution’s image with clients and partners. * Use communication skills to resolve conflicts and ensure satisfaction of visitors and colleagues. **Requirements:** **?? Essential Requirements** * Completed high school education or equivalent practical experience. * Proficiency in Portuguese, with clear and effective communication. * Basic knowledge of English is considered a plus. **?? Technical Competencies** * Solid experience using **customer service management software** and **scheduling software**. * Advanced proficiency in the **Microsoft Office** suite, especially **Word** and **Excel**. * Familiarity with telephone systems and **call centers**. **?? Behavioral Competencies** * Ability to communicate clearly, courteously, and empathetically. * Organization and attention to detail to manage multiple tasks. * Proactivity and ability to solve problems independently. * Teamwork and professional demeanor aligned with an inclusive culture. **?? Preferred Qualifications** * Experience in both in-person and remote customer service. * Knowledge of other languages, such as English or Spanish. * Training in customer service and reception techniques. * Familiarity with CRM tools and integrated management systems. **Benefits:** Gym allowance, Pharmacy allowance, Meal voucher, Food voucher, Transportation voucher