Operational Supervisor

Description

Job Summary: Lead operational processes, manage teams, and optimize the issuance department to ensure excellence and achievement of goals. Key Highlights: 1. Team leadership and operational supervision 2. Operational process analysis and optimization 3. Performance indicator and goal management If you have experience in operational routines and team management, and are seeking an opportunity to lead processes efficiently and excellently, this position could be for you! **Responsibilities:** * Supervise operations within the issuance department * Organize team schedules, timekeeping, and vacations * Analyze and approve accounts securely * Monitor performance indicators (KPIs) * Support resolution of discrepancies * Ensure goal and deadline compliance * Manage point flow in loyalty programs * Identify process improvements and optimizations. **Requirements:** * Completed or ongoing undergraduate degree * Experience in operational management * Familiarity with loyalty programs and issuance is desirable * Proficiency in Excel * Analytical, organized, and communicative profile