Customer Service Assistant

Description

Job Summary: Work as a Customer Service Assistant at the airport, providing support and high-quality service to passengers and customers, ensuring satisfaction and assisting with information and inquiry resolution. Key Highlights: 1. Support and high-quality service to passengers and customers at the airport 2. Ensure customer satisfaction and resolve inquiries 3. Efficient communication with internal and external teams #### **About the position:** * Work as a Customer Service Assistant at the airport, providing support and high-quality service to passengers and customers. * Ensure customer satisfaction by assisting with information, guidance, and resolution of inquiries related to airport services. #### **Main responsibilities:** * Attend to and guide customers regarding reception procedures; * Maintain clear and efficient communication with internal and external teams to ensure proper operational flow. * Record incidents and provide feedback for continuous improvement of service. #### **Mandatory requirements:** * High school diploma. * Airport agent certification. * Customer service or hospitality training. * Prior experience in customer service, preferably at airports or related areas. * Microsoft Office suite. #### **Desirable requirements (advantage):** * Knowledge of foreign languages, especially English and Spanish. * Residing near the airport is an advantage. #### **Benefits:** * ️ Meal allowance: Pluxee * Health insurance: HapVida plan without co-payment and waiting period * Dental plan: HapVida plan * + ️ Health and wellness programs: Wellhub (formerly Gympass) * Educational partnerships: Discounts at colleges/universities * Life insurance * Complimentary services from Grupo Luck #### **Work schedule and hours:** * Shift (overnight): 10:00 PM to 2:00 AM \- 3:00 AM to 6:20 AM