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Hospitality Tourism in Branquinha
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Hospitality Tourism
Branquinha
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Location:Branquinha
Category:Hospitality Tourism
Sales Associate (KOP/MCZ) (1)64721048730881120
Indeed
Sales Associate (KOP/MCZ) (1)
Job Description: We are seeking a professional who identifies with our purpose and possesses the following qualifications: * Organizational Values: Discipline that strengthens us, Safety in every action, Gratitude that connects us, Energy that inspires. * Skills: Strong verbal communication, professional demeanor, and genuine friendliness in customer service—building authentic connections with each customer. * Behavioral Traits: Dynamic, engaged, and prepared for the fast-paced operational rhythm of a shopping mall, while maintaining discipline and focus on results. * Knowledge: Interest in learning consultative sales techniques and contributing to team growth. Prior experience in customer service or sales is desirable. * Preferred Experience: Customer service or retail sales experience will be considered a strong advantage. As a Store Sales Associate at Kopenhagen, you will serve as the brand ambassador, ensuring a welcoming, sophisticated, and personalized experience for every customer. Your key responsibilities and duties include: Customer Service and Sales * Greet and proactively approach customers with warmth and energy, building rapport and understanding their needs. * Conduct consultative sales, presenting products in a personalized manner and delivering memorable experiences. * Increase average transaction value through suggestions of product pairings, promotions, and new arrivals. * Introduce and enroll customers in the KopClub loyalty program, encouraging engagement and repeat visits. * Operate the cash register responsibly, processing sales via cash, card, and Pix. Store Organization and Operations * Maintain an organized and inviting store environment: display windows, counters, staff kitchen, stockroom, and equipment—all meeting Kopenhagen’s exacting standards. * Ensure cleanliness in customer service areas and the staff kitchen, adhering to health surveillance regulations. * Monitor product expiration dates, restocking, and organization using spreadsheets and labels for accurate recordkeeping. * Participate in daily opening and closing procedures, including cash reconciliation and cash register reporting. Cafeteria Operations * Prepare coffees, milkshakes, desserts, and other cafeteria items according to brand standards. * Assist in order assembly, ensuring presentation quality and consistency in every delivery. * Deliver prompt and courteous service to customers dining in-store. Results and Customer Experience * Focus on sales targets, customer experience, and service excellence. * Anticipate customer needs, propose solutions, and ensure every customer leaves the store delighted. * Contribute to smooth, collaborative, and high-performing operations. 2512060202191849027
R. Lourenço, 1 - Lot. Vila Rica, Rio Largo - AL, 57100-000, Brazil
Negotiable Salary
Sales Manager (kop/mcz)64205833352195121
Indeed
Sales Manager (kop/mcz)
Description: We are looking for a professional with the following profile and qualifications: * Organizational values: Discipline that strengthens us, Safety in every action, Gratitude that connects us, Energy that inspires. * Skills: Lead cross-functional teams with presence and consistency, transform metrics into practical actions, optimize processes and ensure operational efficiency. * Behavioral traits: Inspirational leadership, clear and assertive communication, discipline, proactivity, resilience, and ownership mindset. * Knowledge: People and operational process management, good hygiene and food safety practices (HACCP), ERP and POS systems, service standardization, and operational excellence. * Desired Experience: Proven experience managing operations across multiple units, preferably in restaurants, food service, retail, or hospitality; leadership of large, multidisciplinary teams; track record of consistent results and performance improvement. As a Sales Manager at Grupo FIT, we seek someone with analytical vision, leadership qualities, results focus, and the ability to inspire teams to elevate operational performance and customer experience. Strategic Vision and Business Management * Supervise operations across multiple units, ensuring alignment with Grupo FIT's strategy. * Translate strategic objectives into practical routines, measurable goals, and clear indicators. * Participate in P&L analyses, financial planning, and performance reporting for decision-making. * Implement operational improvements and optimize workflows with focus on efficiency and scalability. * Support expansion projects and new formats, ensuring operational and commercial standards. Financial Control and Results * Manage operational budget, controlling input costs, labor, and general expenses. * Monitor key indicators such as COGS, average ticket, productivity, working hours, and operating margin. * Lead recovery plans for underperforming units, turning KPIs into actionable steps. * Analyze sales reports, profitability, and team performance for strategic decisions. People Management and Culture * Recruit, train, and supervise waitstaff, kitchen staff, and cashiers. * Conduct feedback sessions, performance evaluations, and development plans. * Promote the FIT culture in daily practice, serving as a role model for discipline, attitude, and consistency. * Collaborate with HR and Management on engagement, workplace climate, and talent retention. Operational Excellence * Be present in units, conducting checklists, routine rituals, and follow-ups. * Ensure standards of cleanliness, organization, and food safety (ANVISA and audits). * Manage inventory, expiration dates, and waste with focus on operational efficiency and healthy COGS. * Supervise store opening and closing procedures, including cash reconciliation. Day-to-day Activities * Conduct daily meetings to align activities and goals. * Check inventory and assist with purchase orders. * Monitor dish quality and service speed. * Handle customer complaints and feedback. * Train new employees and provide continuous feedback. 2510180202231756528
R. Lourenço, 1 - Lot. Vila Rica, Rio Largo - AL, 57100-000, Brazil
Negotiable Salary
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