Nice to meet you! We are **Ágile and Grupo Netway**! Here, we have a large team that makes everything happen! It is through the effort and dedication of each of our people that we have become a reference in what we do, united by our purpose: “Exceeding expectations by connecting people and organizations, breaking down barriers.” With a presence in more than 40 cities across several Brazilian states, we deliver high-quality, stable connectivity, serving over 70,000 customers nationwide. Our connection goes beyond providing reliable internet. We operate our own fiber-optic route to São Paulo, ensuring superior performance when accessing websites and online games hosted in that region. We also offer Value-Added Services (VAS) aligned with our audience, such as: Max, Paramount+, Globoplay, Telemedicine, among others. Our commitment extends beyond internet provision—we strive to deliver well-being, convenience, and technological advancement to our customers. **Join Grupo Netway and make your mark—help us write history!** **Responsibilities and Duties:** **PROVIDE IN-PERSON, TELEPHONIC, AND DIGITAL CUSTOMER SUPPORT:** Via WhatsApp, chat, and email, delivering direct customer assistance. **REGISTER AND TRACK SERVICE REQUESTS, PROTOCOLS, AND REQUESTS:** Using the IXC system or other internal tools. **ISSUE INVOICES, DUPLICATE COPIES, AND VERIFY PAYMENTS:** Performing basic financial routines when required. **SUPPORT THE TECHNICAL AND COMMERCIAL DEPARTMENTS:** Assisting with scheduling visits and tracking service orders (SOs). **CLARIFY QUESTIONS REGARDING PLANS, PRODUCTS, AND SERVICES:** Ensuring clarity and accuracy in all information provided. **MAINTAIN UP-TO-DATE AND ORGANIZED CUSTOMER REGISTRATIONS:** Conducting frequent data updates and verifications. **REFER SPECIFIC REQUESTS TO THE RESPONSIBLE DEPARTMENTS:** Finance, Technical, HR, among others. **CONTRIBUTE TO CUSTOMER SERVICE METRICS:** SLA, AHT, NPS, and other departmental KPIs. **ADHERE TO NETWAY’S ESTABLISHED CONDUCT AND COMMUNICATION STANDARDS:** Maintaining alignment with institutional guidelines. **HANDLE CASH RECEIPTS AND CASH FLOW OPERATIONS:** Managing financial inflows and outflows. **PERFORM OPERATIONAL REGISTRATIONS:** New customers, contract renewals, address changes, and account holder transfers. **ENSURE THE WORKPLACE AND TOOLS ARE WELL MAINTAINED:** Upholding organization and proper usage practices. **KEEP THE STORE CONSISTENTLY ORDERLY AND CLEAN:** Observing quality standards and best care practices. **PRESERVE THE COMPANY’S IMAGE AND ENSURE CUSTOMER SATISFACTION:** Acting courteously and professionally. **JOB REQUIREMENTS** * Currently enrolled in a technical or undergraduate program in Administration, Communications, or related fields. * Proficiency in Microsoft Office (Word, Excel, Outlook). * Experience with customer support systems and ERP platforms (IXC preferred). * Familiarity with basic administrative and financial procedures. * Completed High School education.