Support Analyst

Description

Job Summary: Professional responsible for Microsoft server and network administration, and technical support, with focus on high availability and performance, creating and maintaining technical documentation. Key Highlights: 1. Microsoft server and network administration 2. Technical support focused on high availability and performance 3. Creation and maintenance of technical procedures **Main Responsibilities:** Microsoft server administration (AD, Exchange, File Server, DNS, DHCP, WSUS, Replication, Certificates, RR, NLB, Cluster); Switch, router, and access point administration; VLAN creation, routing, firewall rule configuration, link load balancing, packet prioritization, RADIUS configuration; Administration of physical and logical computer networks; Computer network implementation; Providing technical support to ensure high availability and performance of client platforms, and, when necessary, guiding and training users; Promptly and accurately addressing customer requests, registering and resolving them according to technical procedures; Creating and maintaining up-to-date technical procedures; Staying current by reading operational procedures, attending meetings, trainings, certifications, and other activities; Keeping the knowledge base updated: monitoring review and updating of operational procedures (documents), researching new solutions, critically analyzing processes, and proposing improvements; Handling service requests quickly and efficiently to ensure customer satisfaction; Collaborating with other support analysts to resolve, manage, and track customer requests; Responsible for technical training and knowledge transfer to junior analysts; Creating documented information: IT (Instruction for Work), FP (Process Sheet), following company norms, policies, and Quality guidelines; **Requirements:** Currently pursuing or holding a Bachelor’s degree in Technology. Minimum 2 years of experience as a Support Analyst or providing related technical services. Desired expertise in Microsoft technologies, networking, and switch/router administration. **Work Schedule:** Monday to Friday, from 8:00 AM to 5:00 PM. On-site work. CLT employment contract. **Benefits:** Transportation allowance; Meal allowance R$ 28.00; After probation period: Unimed Health Plan Dental Plan Student agreement with Uninter SESC membership Access to Totalpass Job Type: Full-time CLT Salary: R$3.500,00 – R$5.700,00 per month Benefits: * Dental assistance * Meal allowance * Transportation allowance Work Location: On-site