Store Assistant

Description

Job Summary: The Store Assistant will provide qualified customer service, clarify inquiries, conduct sales, and manage customer relationship processes with a focus on customer satisfaction. Key Highlights: 1. Qualified customer service and relationship management 2. Sales, plan, and additional service management 3. Opportunity for growth within a leading company in Southern Brazil What you need to become a **Store Assistant** at the fastest-growing company in Southern Brazil: *\#VemSerOsir* **Responsibilities and Duties** * Provide qualified customer service—both in-person and via telephone or other official company communication channels and digital platforms; * Greet customers at the store entrance, understand their needs, clarify doubts, and remain helpful and attentive; * Print bills and guide customers on how to use the Customer Portal; * Provide customers with clear and concise information about the entire sales and/or relationship process—for example: available plans and the plan subscribed to, installation date, due date, penalty amount, contract validity period; support/maintenance SLA; * Obtain the customer’s formal acceptance of the sale per the current Work Instruction, ensuring protection for both the customer and the company; * Process plan changes, technology upgrades, address updates, due date modifications, ownership transfers, number portability, telephony subscriptions, fixed IP, Wi-Fi Mesh, and other company services, as well as application (Osirnet) and router password changes; * Monitor personal performance indicators to achieve targets; * Make proactive outbound calls to offer company services; * Manage local inventory—including verification, delivery, and receipt of goods—where applicable; * Process material and equipment requests via e\-mail and/or ERP systems—where applicable; * Update material entry and exit control spreadsheets; * Deactivate customer equipment upon its return to the store and reallocate it to the service unit; * Represent the company at external events and initiatives, as coordinated with management; * Adhere to defined work standards and quality requirements in your area; * Perform other duties related to this role, as determined by management and executive leadership; * Adhere to defined work standards and quality requirements in your area; **Requirements and Qualifications** * Reside in Rio Grande/RS; * Availability to work at the Cassino\-RS store; * Completed high school education or currently pursuing higher education in Administration or related fields; * Basic computer skills; * Proficiency in Microsoft Office suite; * Flexible availability for shift hours. **Additional Information** Benefits and Advantages of Being an OsirLover * Meal Allowance * Health Insurance Plan * Institutional plan discount for Osir employees who are also Osir customers * Emotional Support Program: Osir Always by Your Side! * Benefits Club offering discounts at: educational institutions, English courses, gyms, dental clinics, and other partner businesses Osirnet’s purpose is to spark a smile of satisfaction among those who work here! We consistently pursue the best telecommunications solutions. We strongly believe in connectivity—and proudly celebrate our pioneering role in radio-based access and our innovative Fiber Optic technology. Over our 20-year history, we serve 36 cities, connecting Southern Rio Grande do Sul to the world. We now have over 600 employees, and through innovation and customer focus, we strive to deliver the highest quality of service and continue expanding our coverage. Aligned with our mission to positively impact the communities where we operate, we aim to build an increasingly plural and diverse organization. With a focus on the smiles of the people we serve, retain, and partner with, Osirnet is increasingly committed to developing spaces where innovation, proposal-making, and positive impact on our customers can thrive. We believe that a company engaged with society can deliver more than smiles—it can deliver meaningful experiences to those in need. Osirnet seeks to bring people and services closer together through a strong connection that goes beyond what the eyes can see. Here, you’ll gain experiences that foster your growth as a human being—and therefore, as a professional. \#VemSerOsir