Receive and provide direct customer service, in person or by phone, clarifying doubts, filling out, registering, and verifying various documents. **Responsibilities and duties** * Follow work instructions outlined in the company's standard operating procedure manual; * Keep equipment and work areas organized and well maintained; * Attend to customers, providing all necessary support services in person or by phone; answer customer questions and clarify doubts regarding clinic operations; * Receive and register orthodontic documentation, radiographs, and complementary exams; * Schedule, monitor, and manage patient appointments during retention, eruption, or temporary absence periods; * Occasionally confirm appointment times for customers who did not receive SMS notifications; * Occasionally schedule appointments for new patients and those undergoing treatment; * Reschedule appointments for customers who missed their visits; * Receive customer payments for services rendered, recording transactions in the management system; * When handling cash, provide an accounting report of the cash flow to the company's administrative responsible; * Assist customers in using the self-service kiosk; * Provide personalized service to customers/accompanying persons while they wait; * Promote thematic and promotional campaigns to customers, guiding procedures, answering questions, distributing gifts, among other tasks; * Constantly monitor room temperature, ambient sound, TV, and radio in waiting areas; * Accurately take messages and clearly relay them to relevant departments/sectors within the company; * Monitor PBX operation and redirect incoming calls to appropriate company departments; * Occasionally contact new patients to schedule their first appointment; \- Monitor the operation of the self-service kiosk; * Ensure general organization, cleanliness, and hygiene of the department; * Participate in technical and/or behavioral training provided by the company. **Requirements and qualifications** * High school diploma completed; * Intermediate computer skills; * Customer service experience; * Basic mathematical calculation. Competencies * **Communication:** Verbal fluency; Good diction; Writing and grammar; Communication skills; Negotiation. * **Social:** Interpersonal relationships; Teamwork; Public interaction skills; Friendliness. * **Behavioral:** Empathy; Ethics; Proactivity; Initiative; Commitment; Conflict management; Assertiveness; Discretion; Dynamism; Responsibility. * **Organizational:** Time management; Planning and organization. **Additional information** We are the largest orthodontics network in Brazil! We were founded with the purpose of democratizing and modernizing dental care through humane, high-quality, and affordable services. With **over 20 years** of operation, we have more than **350 units** spread across Brazil and over **8 million customers** proudly wearing the OrthoDontic brand in their smiles. **Here, you'll find opportunities to grow and transform smiles with us. Join OrthoDontic and become part of this successful journey!**