Job Summary: The Customer Service Assistant welcomes and guides members, identifies business opportunities, and performs cash-related operational routines, promoting autonomy and conscious use of the Cooperative's solutions. Key Highlights: 1. In-person and digital service for members and non-members. 2. Identification of business opportunities and guidance. 3. Execution of cash-related operational routines and fraud prevention. Description: * Completed or ongoing undergraduate degree; * Responsibility and reliability; * Business-oriented mindset; * Engagement with team and objectives; * Residence in Brusque/SC; * Preference for CPA10, CPA20, or CEA certification from ANBIMA https://www.anbima.com.br/. The Customer Service Assistant is responsible for front-counter public service at the branch and cashier duties. * Provide initial in-person and digital service to members and non\-members, welcoming and directing them to the channel that delivers the best experience; * Identify business opportunities during interactions and refer them to Business Managers or appropriate channels, contributing to member base growth and branch performance improvement; * Record all service interactions in the Cooperative's systems, ensuring traceability and continuity of service—including by other branch staff when necessary; * Support members in using available products, services, and technologies, promoting autonomy and conscious use of the Cooperative's solutions; * Encourage adoption of self-service channels and digital solutions, guiding members toward a more agile, secure, and efficient experience; * Perform cash-related operational routines, including monitoring electronic terminal balances; * Prevent and detect potential fraud and money laundering activities, ensuring compliance with internal policies and regulatory requirements; * Deliver a positive experience for members and visitors, facilitating interaction with digital solutions and ensuring excellence in service delivery and operational routine execution; 251113020246422588
João Silva
Indeed · HR
João Silva
Indeed · HR
