Administrative Assistant - RMA

Description

Job Summary: Assist in RMA processes, supporting organization, verification, registration, and forwarding of parts and equipment to ensure an agile workflow. Key Highlights: 1. Support RMA process tracking, from shipment to receipt. 2. Record information and update control systems. 3. Maintain physical and digital control of RMA documents and records. #### **Administrative Assistant \- RMA** **Job Description:** **Videosoft** manages all processes involved in a successful project — from manufacturing terminals at our own factory, to developing software/integrations, monitoring peripherals and applications, and maintaining an extensive nationwide network of Technical Support Centers. With over 20 years in the market, we are a technology company specializing in self-service solutions. We are located on the Santa Catarina coast, offering excellent quality of life! **Job Mission:** Assist in RMA (Return Merchandise Authorization) processes by supporting the organization, verification, registration, and forwarding of parts and equipment, ensuring that returns and exchanges proceed efficiently, systematically, and traceably. **Responsibilities and Duties:** * Support RMA process tracking, from shipment to receipt of parts for maintenance or replacement; * Record information and updates in spreadsheets or control systems; * Verify and organize received parts and equipment, forwarding them for testing or repair; * Assist in issuing and verifying invoices related to the process; * Maintain physical and digital control of RMA documents and records; * Package and prepare parts for shipment, following technical department guidelines; * Assist in communication with suppliers, carriers, and internal departments to update status; * Support administrative and logistics tasks within the department. **✅ Requirements and Qualifications:** * Completed high school education; * Basic computer skills (Microsoft Office or Google Workspace); * Familiarity with inventory organization, logistics, or equipment maintenance (preferred); * Attention to detail and strong organizational skills; * Good communication skills and willingness to learn. **Preferred Qualifications:** * Experience with goods shipment and receipt processes; * Basic knowledge of hardware and networks; * Experience with ticketing systems or management spreadsheets; * Currently studying in electronics, hardware, administration, production management, or related fields. **Location****Employment Type****Work Model** Camboriú, SC, BR Full-time CLT On-site