Administrative Assistant - RMA

Description

Job Summary: Assist in RMA processes, ensuring an agile, organized, and traceable flow of returns and exchanges. Key Highlights: 1. Support RMA process tracking 2. Organization and control of parts and equipment 3. Assistance with administrative and logistics tasks Description: Videosoft manages all processes involved in a successful project — from manufacturing terminals at our own factory, to developing software/integrations, monitoring peripherals and applications, and maintaining an extensive nationwide network of Technical Assistance Centers. With over 20 years in the market, we are a technology company specializing in self-service solutions. We are located in the Santa Catarina coast, offering excellent quality of life! Job Mission: Assist in RMA (Returned Merchandise Authorization) processes by supporting the organization, verification, registration, and forwarding of parts and equipment, ensuring that returns and exchanges proceed in an agile, organized, and traceable manner. Responsibilities and Duties: * Support RMA process tracking, from shipment through receipt of parts for maintenance or replacement; * Record information and updates in spreadsheets or control systems; * Verify and organize received parts and equipment, forwarding them for testing or repair; * Assist in issuing and verifying invoices related to the process; * Maintain physical and digital control of RMA documents and records; * Package and prepare parts for shipment, following technical department guidelines; * Assist in communication with suppliers, carriers, and internal departments to update status; * Support administrative and logistics tasks within the department. Requirements and Qualifications: * Completed high school education; * Basic computer skills (Microsoft Office or Google Workspace); * Familiarity with inventory organization, logistics, or equipment maintenance (desirable); * Attention to detail and strong organizational skills; * Good communication skills and willingness to learn. Preferred Qualifications: * Experience with goods shipment and receipt processes; * Basic knowledge of hardware and networks; * Experience with ticketing systems or management spreadsheets; * Currently studying electronics, hardware, administration, production management, or related fields 2512310202491939618