HOSPITALITY SUPERVISOR

Description

Job Summary: We are seeking a committed and organized Hospitality Supervisor with strong leadership skills to ensure excellence in guest service and accommodation operations. Key Highlights: 1. Leadership and team management in hospitality 2. Focus on excellence in guest service and experience 3. Conflict resolution and assurance of quality standards **Job Description: Hospitality Supervisor** We are looking for a committed, organized, and strongly leadership-oriented Hospitality Supervisor to join our team. We seek a professional focused on service excellence, service quality, and guest experience, ensuring smooth accommodation operations. **Key Responsibilities:** * Supervise guest services, ensuring adherence to quality standards; * Coordinate, guide, and assign tasks to the hospitality team (front desk, housekeeping, and support areas); * Monitor front desk service, check-in, check-out, and guest requests; * Ensure compliance with internal policies, operational procedures, and safety regulations; * Monitor organization, cleanliness, and maintenance of common areas and guest units; * Resolve conflicts and incidents involving guests and staff promptly and professionally; * Support the team in operational routines when necessary; * Ensure hospitality standards and service excellence are consistently upheld; * Prepare operational reports and track performance indicators; * Train and develop the team, promoting continuous service improvement. **Desired Qualifications:** * Proven experience in hospitality or accommodation; * Experience in leadership and team management; * Knowledge of front desk and housekeeping routines; * Strong organizational, decision-making, and problem-solving abilities; * Proactive, communicative, and customer-focused profile; * Availability to work rotating shifts; * Willingness to travel. **Behavioral Profile:** We seek a professional with a professional demeanor, sense of responsibility, ability to handle high-pressure situations, and constant focus on guest satisfaction and service quality. **Benefits:** * Meal allowance * Transportation allowance * Attendance bonus during high season * Performance bonus * Telemedicine * Dental plan * SESC membership benefits * Gym Pass **Employment Type:** Permanent CLT contract Employment Type: Permanent CLT contract Compensation: R$2.000,00 \- R$3.000,00 per month Benefits: * Meal allowance * Transportation allowance Work Location: On-site