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Job Summary: We are seeking a professional committed to excellence in customer service, who enjoys working with people and is proactive in problem resolution, ensuring a pleasant and organized environment. Key Highlights: 1. Essential experience in public/customer service. 2. Focus on communication, empathy, and proactivity in service delivery. 3. Commitment to excellence and organization. Description: What You Need: * Experience in customer service. What We Expect in Your Professional Profile: * Excellence in customer service; * Maintain excellent communication with all visitors, students, and company employees; * Enjoy working with and for people; * Adopt a positive attitude to promptly resolve potential issues; * Continuously update yourself and strive for high performance in your tasks; * Commitment to your work schedule (always punctual); * Respect for the company’s internal rules and regulations; * Be a faithful guardian of the Wave Standard (always act with respect, transparency, humility, and pursue excellence in everything you do); * Actively, receptively, and empathetically greet visitors and customers; * Perform administrative tasks that support the organization of our company; * Manage appointments and answer questions about our services; * Receive, screen, and forward incoming phone calls; * Support the sales team to ensure better service delivery; * Ensure the reception area is tidy and welcoming, and fully stocked with stationery and necessary supplies; * Inform your supervisor about problems, setbacks, or any situations preventing you from performing your duties effectively; * Carry out other tasks not described here, as needed and per your immediate supervisor’s instructions. 2511130202461267852
