Receptionist/Customer Service Representative

Description

Job Summary: The professional will receive patients, provide information, manage documents and test results, and ensure the organization and maintenance of the clinic environment. Key Highlights: 1. Patient reception and welcoming 2. Appointment and documentation management 3. Workplace organization and maintenance · Receive patients for scheduled services offered by the Clinic: request personal identification documents, verify company appointment records, confirm patient preparation compliance, create patient records in the system, identify patients for call-in, and authorize access to service. · Provide patients with information regarding examination fees (private pay), instructions on required preparation, and guidance on all procedures the employee will undergo at the clinic, ensuring high-quality service and safeguarding the company's image. · Issue invoices upon request from walk-in customers. · Deliver examination results: receive the delivery protocol, verify result release status via system or files, access, print, and record delivery confirmation. Communicate directly with the Reporting Department or examination rooms if results are not yet released; receive and deliver results or explain delays to the courier and schedule a new pickup date. · Maintain order and cleanliness of the facility, equipment, and work tools, requesting maintenance services when necessary. Weekly, submit requisitions for replenishment of consumables used in the area: issue requests, obtain approvals, and forward them to the warehouse. · Monthly, review examinations not collected within stipulated deadlines and transfer them to the Archive, pending delivery to the requester. Upon collection, request dispatch of the examination and contact the patient to inform a date for result availability. Perform other duties related to the position as directed by superiors. Employment Type: Full-time CLT Benefits: * Medical insurance * Dental insurance * Meal allowance * Transportation allowance Work Location: On-site