Night Shift Front Desk Agent

Description

Job Summary: We are seeking a dedicated front desk agent to ensure excellent service for guests, guaranteeing a comfortable and safe stay. Key Highlights: 1. Greet and assist guests with courtesy and professionalism 2. Resolve issues and fulfill guest requests promptly and efficiently 3. Teamwork and focus on guest satisfaction We are looking for a dedicated and professional front desk agent to join our team. The ideal candidate will be responsible for delivering excellent guest service during their shift, ensuring all guest needs are met and that they enjoy a comfortable and safe stay. Work schedule: 12 hours on, 36 hours off. Responsibilities: Greet and assist guests with courtesy and professionalism. Process check-ins and check-outs during the shift. Answer phone calls, WhatsApp messages, and emails, providing information about the hotel and surrounding area. Resolve issues and fulfill guest requests promptly and efficiently. Prepare daily reports and assist with billing. Maintain an organized and clean front desk area. Employment Type: Permanent CLT contract Salary: R$2.150,00 - R$2.450,00 per month Benefits: * Meal allowance * Transportation allowance Experience: * Hotel experience (Mandatory) Work Location: On-site