Customer Service Agent - IT11

Description

Job Summary: Deliver excellent customer service, ensuring empathy, objectivity, and effective solutions, with emphasis on negotiations and conflict resolution. Key Highlights: 1. Customer service with a focus on empathy and objectivity 2. Problem-solving and negotiation skills 3. Team collaboration with ethics and flexibility **Position: Customer Service Agent – Blumenau (Blumenau/SC)** The **iTS Customer Service** is hiring Customer Service Agents to deliver outstanding customer service, ensuring empathy, objectivity, and effective solutions. **Location: Blumenau/SC** Schedule: **11:48 AM to 8:00 PM** (daily shift of 8 hours and 12 minutes, **Monday to Friday**, **180 hours/month**) **Salary:** R$ 1\.908,00 Meal Allowance (VA/VR): R$ 17.00 per day Schedule: **2:00 PM to 8:20 PM** (daily shift of 6 hours, **Monday to Saturday**, **180 hours/month**) **Salary:** R$ 1\.908,00 Meal Allowance (VA/VR): R$ 17.00 per day **Transportation Allowance: provided as needed;** * Life Insurance: Included; * Family Salary (allowance for employees with children under 14 years old); * Schedule: Monday to Friday, from 11:48 AM to 8:00 PM; * Schedule: Monday to Saturday, from 2:00 PM to 8:20 PM; * Start Date: 07/27/2026 * Work Address: Rua Alameda Rio Branco, 238; Main Responsibilities: Answer calls clearly, empathetically, and objectively; Conduct interactions at an appropriate pace and with a professional approach; Handle customer objections politely and personally; Interpret information and data provided by customers, transforming them into solutions; Manage conflicts and act with self-control and patience; Conduct proactive and reactive commercial negotiations; Collaborate with teams and act ethically, flexibly, and professionally; Ensure service quality and a positive customer experience. Requirements: Education: Completed High School (Mandatory) Proficiency in Microsoft Office Suite, Internet, and email Typing skills and mastery of the Portuguese language Minimum age: 18 years old Desired Profile: Strong oral and written communication skills, free of linguistic habits; Analytical ability and problem-solving skills; Energy, proactivity, and ethical principles; Flexibility and learning potential. Send your resume also via WhatsApp at 47 8418\-4548 (please identify yourself and mention that you learned about the SERASA position) Employment Type: Part-time, Direct Hire (CLT) Compensation: R$1\.908,00 per month Benefits: * Daycare Assistance * Life Insurance * Meal Allowance * Transportation Allowance Work Location: On-site