Join our story! For over 100 years, delivering quality and comfort to thousands of families. Now, we want you to help us continue writing this legacy! We are looking for someone who transforms every interaction into a memorable experience. If you are passionate about people and believe that empathetic listening is the first step toward delighting customers, this position is for you! **What you’ll experience daily:** * Be the company’s welcoming voice across customer service channels: phone, e\-mail, WhatsApp, and chat. * Resolve inquiries, address complaints, and handle requests with empathy and agility. * Record and track interactions, ensuring each customer feels heard and valued. * Collaborate with other departments to deliver swift and effective solutions. **Technical profile we seek:** * Experience in customer service (preferably in a call center). * Basic knowledge of Excel. * Strong verbal and written communication skills. * Quick thinking and organizational ability. **Behavioral profile we love:** * Passion for customer experience. * Emotional intelligence and empathy. * Proactivity and dynamism. * Ability to work well in teams. * Skill in handling conflicts constructively. Altenburg Têxtil Ltda is a company that values its employees. We offer competitive salaries and opportunities for growth within the company. Apply today to join our team! **Our company values diversity and believes in the potential of all individuals. This position is open to candidates with disabilities (PCDs).** \#ComeCreateWell\-Being Minimum Education Level: High School (Secondary Education) * Dental Plan * Health Insurance * Life Insurance * Store Discount * Meal Allowance * On\-Site Meals * Transportation Allowance (Shuttle and Public Transit) * PPLR (Profit and Results Sharing) * Outpatient and Nutritional Care * Gym and Partner Store Agreements * Discounts at Sesi Pharmacies * Childcare Assistance * Educational Institution Agreements and Partnerships * Leisure Association * Dedicated Parking * Birth and Wedding Gifts * Longevity Bonus