Customer Service Representative

Description

Job Summary: A customer support and service professional ensuring compliance and satisfaction in cargo delivery through communication and monitoring. Key Highlights: 1. Customer support and service in cargo operations 2. Monitoring and tracking to ensure delivery 3. Proactive communication with customers to resolve issues Responsibilities: Provide customer support and service throughout cargo operations, delivering necessary information and ensuring cargo arrives at its destination compliantly via cargo tracking and monitoring. Contact customers via phone calls, e\-mails, and WhatsApp to resolve issues and obtain information about goods, aiming to ensure customer satisfaction. Education: Completed high school or currently pursuing a degree in Administration or Logistics. Skills: Customer service and telephone support experience, proficiency in Microsoft Office suite, excellent verbal and written communication skills; strong writing ability, pro\-activity, and good teamwork skills. Working Hours: 8 AM to 6 PM, Monday to Friday Benefits: Meal Allowance (R$ 600.00 average/month); Health Insurance; Dental Insurance; Profit Sharing Program (PLR); Life Insurance; Seniority Bonus; Education Assistance; Day Off; Partnership with an online retail site offering discounts (camping gear, personal care items, thermal mugs/bottles, and other products). Employment Type: Full-time CLT Salary: R$1\.656,87 \- R$2\.031,09 per month Benefits: * Medical assistance * Dental assistance * Education assistance * Profit sharing * Life insurance * Meal allowance * Food voucher * Transportation allowance Work Location: On-site