Description: * Be at least 18 years of age. * Completed high school education. * Good verbal fluency and persuasive ability. * Negotiation/argumentation skills. * Basic computer and typing knowledge. * Preferred: experience in sales within call centers, shopping malls, or retail stores. Responsibilities: * Provide first-level customer support to end customers (via telephone, email, chat, WhatsApp, and social media, etc.). * Identify the customer’s needs and provide practical, straightforward solutions. * Perform configuration procedures, resolve technical or commercial inquiries, and provide information regarding contracted plans and allowances. * Sell mobile telephony plans. * Use systems to record and execute support activities. * Engage in customer retention activities. * Conduct call center operations (inbound and outbound) to offer services. 251220020255843229