Adoption Consultant (Implementation)

Description

Job Summary: The Adoption Consultant will analyze projects, conduct adoption meetings, monitor usage metrics, ensure smooth customer transition, and collect feedback to enhance the user experience. Key Highlights: 1. Strengthen the connection between companies and employees through accessible technology. 2. Conduct adoption meetings and monitor usage metrics. 3. Strategic vision on customer adoption and retention. Joinin is hiring: Adoption Consultant **Who are we?** Joinin is Brazil's largest digital HR and corporate communication platform. Our purpose is to strengthen the connection between companies and employees by making technology accessible to all. With the "Company App", we offer a comprehensive, human-centered people management solution that simplifies internal communication and transforms how companies engage with their teams. **What do we expect from you?** * Analyze and understand the project history, delivered scope, and implementation documentation; * Take ownership of the customer after solution sign-off and go\-live; * Participate in the implementation closure meeting; * Lead the **Adoption Meeting (D\+1\)**; * Present the adoption plan to the customer, including objectives, checkpoints, and success criteria; * Conduct weekly checkpoints to monitor initial operations; * Encourage active platform usage by reinforcing features, benefits, and best practices; * Monitor usage, adoption, and satisfaction metrics; * Validate the go-live checklist, pre\-requisites, and any post\-go\-live pending items; * Ensure the support team is scheduled in the first agenda to reinforce support channels, SLAs, and responsible parties for each stage; * Ensure the Account CSM is scheduled in the final agenda to hand over to Customer Success (Ongoing); * Collect feedback regarding the implementation experience and initial operations (CSAT form); * Document risks, pending items, and action plans; * Formalize the customer handover to the Customer Success team. **What qualifications should you have?** * Clear, concise, and empathetic communication * Active listening and persuasive argumentation skills * Strong organizational skills and attention to detail * Proactivity and ownership mindset * Ability to handle conflicts effectively * Good time and priority management * Strategic vision on customer adoption and retention * Practical knowledge of SaaS software implementation * Analytical ability to interpret usage and engagement metrics