FLV Supervisor

Description

Job Summary: Responsible for supervising, organizing, and controlling FLV department routines, maximizing operational efficiency and product quality, as well as serving customers. Key Highlights: 1. Focus on maximizing operational efficiency and FLV product quality. 2. End-to-end management of the FLV department, from procurement to customer service. 3. Team development and motivation through feedback and training. About Us GTOP comprises the brands Rede TOP, ObenCard, and Preceiro Atacadista. With multi-family management, the group operates 22 Rede TOP stores and 5 Preceiro Atacadista stores, totaling approximately 2\.000 employees, 300 checkouts, and 35\.000 m² of sales area. JOB RESPONSIBILITIES Responsible for supervision, organization, control, and monitoring of FLV department routines; guiding and clarifying team questions; developing and managing work schedules, overtime, and time-off requests; defining timelines and standardizing procedures—aiming to maximize operational efficiency, product and service quality, while complying with regulations, best practices manuals, hygiene and safety standards, established benchmarks, and goals; additionally, responsible for customer service and sales. ACTIVITIES TO BE PERFORMED Ensure a positive customer shopping experience by meeting their needs, surprising them, and advising them about the variety of products offered, as well as making sales suggestions; Ensure, promote, and enhance sales targets through strategic planning of product mix, defining timelines and optimal display of attractive and distinctive products, while maintaining courteous customer relationships; Ensure reduction of FLV losses and spoilage by guiding, monitoring, and controlling team activities and daily operations, suggesting and implementing utilization opportunities where feasible, and defining and standardizing operational procedures; Ensure management of merchandise purchase orders for the department, analyzing and managing inventory levels and their sales history, seasonality, and specific promotions, scheduling purchases in advance to guarantee supply and restocking without stockouts, losses, or shortages; Ensure the product counter is always fully stocked, correctly priced, organized, and clean, guiding, controlling, and monitoring daily routines; Ensure receipt of merchandise and organize, guide, and/or store items in refrigerated chambers, following hygiene, safety, and pre\-established standards; Keep the team informed and updated about new products; Guarantee people management regarding time-off schedules, hour banks, vacations, and other workload-related matters, by monitoring managerial reports provided by the HR department and providing guidance to employees; Promote professional development and team motivation through continuous feedback and coaching, performance monitoring, and enhancement via technical and behavioral training; Participate in periodic departmental inventories and ensure data accuracy; Maintain department organization and cleanliness—including equipment and utensils—by adhering to daily sanitation procedures and requesting equipment calibration and maintenance when necessary; Requirements Keep the team united and engaged despite daily differences and challenges Maintain an attractive, eye-catching counter with optimal product exposure Manage, prevent, and control losses and stockouts by understanding the store’s context, timing, seasonality, and location. **Additional Information:** Experience (in the field) **Desired Academic Qualification:** Completed or ongoing bachelor’s degree **Minimum Academic Qualification:** Completed high school **Specific Knowledge:** Counter assembly, food handling, sales analysis, margin assessment, loss tracking, and production control **Computer Skills:** Microsoft Office – intermediate level **Benefits:** Health Insurance Dental Insurance Pharmacy Benefit Plan Shopping Discounts at Group Stores Life Insurance Performance Bonus Attendance Bonus * Position available for Persons with Disabilities (PCD)