Cashier Supervisor

Description

Job Summary: Responsible for coordinating and controlling cashier front activities, guiding the team, and ensuring excellence in customer service and financial accuracy. Key Highlights: 1. Team leadership and guidance for the cashier front team 2. Ensuring excellence in customer service 3. Promoting the professional development of the team About Us GTOP is composed of the brands Rede TOP, ObenCard, and Preceiro Atacadista. With multifamily management, the group operates 22 Rede TOP stores and 5 Preceiro Atacadista stores, totaling approximately 2\.000 employees, 300 checkouts, and 35\.000 m² of sales area. JOB RESPONSIBILITIES Responsible for monitoring, coordinating, and controlling cashier front activities, guiding and clarifying doubts for cashiers and packers regarding their daily tasks, approving operations, providing necessary materials to the team, organizing meetings, and primarily serving customers—following established protocols, rules, standards, and procedures—to ensure excellence in customer service and accuracy in the store’s financial transactions. ACTIVITIES TO BE PERFORMED Ensure execution of cashier front operational procedures, guiding and monitoring daily routines, deadlines, and prescribed methods; performing loads on PDVs and scales; checking prices; providing support and clarifying doubts; monitoring cashier discrepancies (cash movements and loss prevention); organizing informative and supportive meetings; and attending to customers across various requests; Ensure correct execution of cash withdrawals and daily cashier closings, conducting cash counts and cross-checking with the system to guarantee accuracy in the store’s financial transactions; Guarantee and organize customer flow to prevent queues; Ensure compliance with internal conduct, service, and security policies; Contribute to reducing cashier front loss rates by proactively minimizing bag waste, potential thefts, and enabling rapid returns of perishable items, etc.; Ensure people management regarding shift scheduling, overtime bank, vacations, and other work-hour-related demands through monitoring of managerial reports provided by the HR department and direct guidance to employees; Promote professional development and team motivation through continuous guidance and feedback, performance monitoring, and technical training enhancement; Provide support and assistance in related activities as needed; Requirements **Minimum academic qualification:** Completed high school **Specific knowledge:** Cashier operations, financial transactions **Additional information:** 100% in-person position **Work location:** R. Guararema, 270 \- Tabuleiro, Camboriú \- SC **Working hours:** 1:00 PM to 4:00 PM and 6:00 PM to 10:20 PM **Benefits:** Dental Plan Store Purchase Agreement Life Insurance Rest Area Coffee Provided Sales Target Bonus Attendance Bonus My Referral Program Telemedicine Gym Discounts * Position available for persons with disabilities