Job Summary: Support is an opportunity to contribute to the company's results, enhance your professional expertise, and become a key player in strategy and growth. Key Highlights: 1. Contribute to the company's results and carve out your own space 2. Enhance your professional expertise and become a key player 3. A company of innovative, creative, and diverse people Paytrack is a market-leading provider of corporate travel, payment, and expense management solutions. We serve over 1,000 large corporate clients. Our mission is to simplify corporate expense management—making it as intuitive and efficient as personal experiences—while accommodating the complexity required by large enterprises. **Working in Support** is an excellent opportunity to contribute to the company's results and carve out your own space, while simultaneously enhancing your professional expertise. Here, you are a key player in the company’s strategy and growth! We are a company of innovative, creative, and diverse people—so we warmly welcome you and your uniqueness. Your day-to-day responsibilities will include: * Administering and maintaining the IT infrastructure—including networks, firewalls, cloud-based collaboration environments, workstations, and hardware and software assets—to ensure functionality, security, and availability of resources; * Providing on-site and remote technical support, resolving complex issues, managing requests via help desk (with focus on SLA adherence), sustaining software and systems, and supporting IT projects and third-party implementations; * Implementing information security solutions and controlling access to company resources. * Mapping, documenting, and maintaining IT department processes; developing documentation and keeping the knowledge base up to date. ✔️ What You Need: * Experience administering Windows operating systems, networks (LAN, WAN, WLAN, VPN), Microsoft 365 and Google Workspace environments, hardware and software asset management, and Identity and Access Management (IAM); * Experience with help desk tools and SLA management, VoIP telephony, and documentation of IT tasks, activities, and processes; * Assertive communication skills and ability to collaborate effectively within a team; * Problem-solving ability and capacity to handle unexpected situations proactively seeking solutions; ✔️ What Could Set You Apart: * Experience with operating systems (Linux, macOS, Android) and knowledge of Microsoft Entra and Microsoft Intune (MDM) administration; * Experience with routers and Wi-Fi equipment, as well as the Zendesk/Jira support platform.