Automotive Technical Consultant

Description

Job Summary: An Automotive Technical Consultant provides friendly and professional customer service, creating an excellent brand experience during the after-sales phase. Key Highlights: 1. Friendly and professional customer service 2. Creating an excellent brand experience 3. Managing the customer journey in after-sales Customer satisfaction—both internal and external—is our daily motivation to consistently deliver our best. To achieve this, we seek talented individuals who are passionate about their work and always give their utmost. Super Auto Group, a traditional company with over three decades of experience in the automotive industry, is opening a position for "Automotive Technical Consultant." If you identify with our vision, join our team! **Responsibilities and Duties** The mission of the **"Automotive Technical Consultant"** is to serve customers in a friendly and professional manner by understanding their needs, maintaining transparency in negotiations, clearly explaining performed services, and utilizing digital tools—all aimed at delivering an excellent brand and dealership experience, and creating moments of delight throughout the customer’s entire after-sales journey. **Requirements and Qualifications** **TECHNICAL SKILLS** ✓ Assertive and didactic communication; ✓ Active listening; ✓ Empathy and emotional intelligence; ✓ Conflict management; ✓ Flexibility and adaptability; ✓ Patience and attentiveness toward customers; ✓ Ethical conduct aligned with workplace guidelines; ✓ Proactivity, initiative, and creativity; ✓ Emotional balance; ✓ Focus on service quality. **TECHNICAL QUALIFICATIONS** ✓ Completed high school education; ✓ Basic mechanical knowledge; ✓ Fundamental administrative knowledge; ✓ Ability to interpret technical information; ✓ Negotiation skills; ✓ Time management; ✓ Knowledge of sales techniques (based on features, advantages, and benefits); ✓ Driver's License Category B; ✓ Team management. **Additional Information** WE OFFER: * Competitive remuneration aligned with the role; * Transportation allowance; * Meal/food allowance; * Medical and dental insurance; Selling high-quality new and used vehicles has always been our primary focus. We offer our customers products that fulfill all aspirations of those seeking personalized service, highly professional after-sales support, and the credibility earned through three decades of operation in the automotive market. A story that helped establish the prestige and tradition of the most sought-after consumer brands in Rio Grande do Sul—through our certified pre-owned vehicles—as well as the globally recognized Ford brand presence in Porto Alegre, Pelotas, and Rio Grande. Tradition, quality products, dedicated teams committed to achieving the best outcome for customers, and modern infrastructure constitute SuperAuto’s success formula. Success made possible only through collaboration among partners, employees, and customers—together building a path paved with determination, dedication, and excellence. SuperAuto—always the best for you.