Emiteaí, an innovative company in the logistics and transportation sector, is looking for a Customer Success Analyst to join our Sales team and help strengthen relationships with our customers. The position can be **in-person in Blumenau/SC** or **remote if you reside in São Paulo/SP (capital)**, due to the need for frequent client visits in the region. **Responsibilities:** * Build and maintain close relationships with customers, understanding their needs and expectations. * Conduct effective onboarding, ensuring correct and efficient adoption of the solutions offered. * Monitor and analyze product usability, identifying difficulties or barriers. * Track customer success indicators such as NPS, churn rate, and account growth. * Suggest improvements in product usage based on feedback and analyzed data. * Create and update documentation and user manuals for customers. * Conduct periodic meetings to monitor customer progress and satisfaction. * Identify and propose upsell and cross\-sell opportunities, aligning solutions with customer needs. * Facilitate communication between customers and internal teams such as product, sales, and technical support. * Respond promptly to questions, requests, and issues raised by customers. * Conduct satisfaction surveys to identify strengths and areas for improvement. * Implement strategies to improve customer retention and reduce churn. * Present progress and results reports to both customers and company leadership. * Organize training sessions and workshops for customers when necessary. * Actively participate in internal meetings with the product team, providing feedback and suggestions. **Required Qualifications:** * Excellence in communication and active listening: ability to understand and meet customer needs. * Relationship-building skills: maintain strong, long\-term relationships with customers and teams. * Attention to detail: accurately identify and resolve issues. * Proactivity and autonomy: anticipate needs and continuously propose improvements. * Resilience and focus on results: perform well under pressure and achieve challenging goals. * Previous experience in Customer Success, Customer Service, or related fields. * Familiarity with CRM tools and success metrics analysis. * Knowledge of the logistics or technology industry is essential. * Ability to organize trainings and create support materials. * Availability for biweekly travel. **Benefits** * Caju meal allowance (R$ 750.00\); * Short Friday (earlier departure on Fridays\-feiras); * Day\-off during the birthday month; * Unimed Vale do Itajaí health plan (no monthly fee or co\-payment); * Uniodonto dental plan (no monthly fee or co\-payment); * Wellhub (wellness and gym platform); * Conexa (telehealth platform with medical consultations); * Partnerships and agreements with various institutions. **What does the hiring process look like?** Employment type is CLT. * For professionals from **Blumenau/SC**: hybrid model (in\-office from Monday to Thursday at our office, and home office on Friday). * For professionals residing in **São Paulo/SP (capital)**: remote model, with availability for **biweekly trips to clients in the region**. ### **Employment Type:** CLT ### **Department:** Development