ADMINISTRATIVE QUALITY ASSISTANT

Description

Job Summary: A professional to work in customer service (SAC), handling customer interactions, monitoring service channels, managing performance indicators, conducting training, and carrying out satisfaction surveys within a dynamic, growth-oriented, and challenging environment. Key Highlights: 1. Handle customer service (SAC) activities, interacting with clients and end consumers 2. Manage SAC performance indicators and propose continuous improvements 3. Conduct training sessions and customer satisfaction surveys **Job Description:** ---------------------- IPEL is experiencing a period of growth and seeks individuals eager to build solid results alongside us. Here, every decision matters to keep the company on the right path and ensure our business remains healthy and competitive. If you are someone who embraces challenges, possesses analytical insight, and wishes to join a cohesive team focused on achieving concrete goals, this opportunity is for you! Join us in transforming paper into the art of promoting health! Responsibilities: - Handle SAC-related matters in coordination with internal departments. - Monitor the company’s official SAC channels while interacting with clients and end consumers. - Manage SAC performance indicators and propose actions for continuous improvement. - Conduct internal SAC user training. - Carry out customer satisfaction surveys. **Mandatory Requirements:** ------------------------------ Currently pursuing a Bachelor’s degree. Proficiency in Excel and PowerPoint. Strong verbal and written communication skills. **Desirable Requirements:** -------------------------- Experience in customer service (SAC – Consumer Service) activities. **Employment Type:** -------------------------- CLT (Consolidation of Labor Laws) **PwD (Persons with Disabilities):** -------- YES **Benefits:** --------------- * On-site cafeteria with only a 20% discount applied to meal value; * Meal allowance via Pluxee card valued at BRL 500.00 (10% deducted directly from payroll); * Life insurance fully covered by the company, including coverage for spouse and children; * Transportation allowance – with a 6% deduction from base salary, capped at the actual transportation cost; * Health plan (HAPVIDA): Available for enrollment after the probationary period, with monthly cost depending on selected plan and co-payment. The plan also provides access to a network of accredited dental clinics offering discounts on consultations and other procedures; * Pharmacy partnership: Available for enrollment after the probationary period; the card can be used at partner pharmacies with no monthly fee—only the monthly purchase amount is deducted directly from payroll. * PPLR: Profit and Results Sharing Program, with semiannual payouts. * Event space: Dedicated area for IPEL employees wishing to host parties, meetings, birthdays, and other celebrations. * Sales outlet: A monthly list of IPEL products with exclusive employee discounts is made available. The maximum monthly purchase limit is BRL 200.00, with direct payroll deduction. * Numerous educational partnerships offering exclusive discounts. **Work Location:** ---------------------- IPEL