Store Manager (2)

Description

Job Summary: We are seeking a customer-focused professional to manage a store, lead teams, drive sales, and ensure operational excellence—with passion for innovation and continuous development. Key Highlights: 1. Strategic store management focused on results and customer satisfaction. 2. Leadership and team development with a focus on high performance. 3. Pursuit of innovative solutions for competitive advantage and sustainability. Description: We seek someone who: * Thinks and acts from the customer’s perspective. Demonstrates interest and curiosity in understanding customers, their behaviors, and preferences to meet and exceed their expectations; * Shows consistent commitment to learning, teaching, and developing—contributing to a relaxed, respectful, and collaborative environment that encourages diversity; * Is flexible in moving beyond existing paradigms and mental models. Seeks innovative and sustainable solutions to create competitive advantages for the business, balancing economic, environmental, and social interests. To join our team, the following are essential: * Position based in Balneário Camboriú * Completed undergraduate degree in Administration, Marketing, Advertising, Economics, or related fields; * Solid experience in store management, retail, or similar roles—preferably in telecommunications, technology, or services sectors; * Experience in people management Preferred qualifications: * Performance management * Experience with consultative sales methodologies * Knowledge of emerging trends in the telecommunications and technology markets. What you’ll do daily: Ensure achievement of store sales, revenue, and service quality targets by monitoring daily results; forecasting sales, acquiring new customers, and capitalizing on local market opportunities. KEY RESPONSIBILITIES * Achieve established sales targets. * Ensure service quality and effectiveness, meeting quality indicator targets. * Monitor and control the store’s operational results. Guarantee performance and control over daily and administrative routines. * Ensure knowledge standardization and service quality across the team. * Ensure sales and service workflows comply with established standards. * Maintain the appearance and upkeep of the point of sale. * Maintain team appearance and behavior in accordance with the Claro Way. * Conduct training on time and to a high standard. * Manage inventory turnover. * Identify sales opportunities. * Develop the team through coaching and feedback. * Manage the store and ensure it operates according to Direct Channel standards. * Focus on micro-management—continuously managing sales staff to build and develop a motivated, results-oriented team. * Manage the store’s operational results to ensure profitability. 2512040202181809494