**We are restless, innovative, full of ideas, and always ready for action.** Because the challenge of developing the best solutions to drive the business of thousands of companies is also what motivates us to transform our ideas into results—creating outstanding experiences for our people and advancing the tech ecosystem. A GPTW-certified company that takes pride in its people and strives to offer growth journeys, learning opportunities, and appreciation for diversity—in both people and perspectives. Because it’s more than just a job—it’s a role at Senior. To help propel the tech ecosystem with us, learn more about Senior’s Technology Manifesto. **LEARN MORE ABOUT THIS OPPORTUNITY:** If you seek a career filled with challenges and growth opportunities, this is the right place for you. Here, we make a difference in our customers’ lives! As the Support team, we help achieve optimal results by guiding our clients toward the best path to maximize delivery outcomes. This team belongs to the business unit *Senior Flow*, a platform delivering technology assets to customers and partners—enabling these companies to undergo digital transformation. **Key Responsibilities:** * Provide technical support to users, resolving issues related to software and corporate systems—including GED, SIGN, BPM, and Connect products. * Assist users with application usage, programs, and operational routines. * Monitor, administer, identify, and resolve incidents. * Document processes, procedures, and applied solutions. * Support the IT team on projects and activities related to the area. * Problem-solving ability, customer focus, and collaboration are essential traits for this team. **WE ARE LOOKING FOR SOMEONE WHO:** * Has experience in Technical Support and User Support; * Has experience with APIs; * Has experience supporting cloud environments; * Holds a completed or ongoing bachelor’s degree in Computer Science, Systems Analysis, or related fields. **WHAT COULD ENHANCE YOUR APPLICATION:** * Knowledge of cloud services. * Experience with Help Desk and support tools (e.g., Zendesk). **Our Benefits:** * Health and dental insurance; * Life insurance; * PPLR—Profit and Results Sharing Program; * Wiipo Card with flexible benefits; * Wiipo Club offering exclusive discounts and advantages; * TotalPass—Gym and wellness benefit; * Banked hours; * Citizen Company: Extended maternity and paternity leave; * Birth assistance; * PET assistance; * Senior Corporate University; * Career development plan. **The Senior Way:** Our culture respects individuality and empowers people through innovation, collaboration, and autonomy. We believe in plurality, as experiences and perspectives are unique—and we provide opportunities embracing diversity of people and thought. Because it’s precisely this approach that enables us to achieve outstanding results, driving our customers’ success—powered by the dedication of incredible people. These details apply specifically to this opportunity, but you can explore all our openings and learn more about being part of Senior on our careers page: senior.com.br/carreiras **We Are More Senior!** We are a Brazilian company recognized as one of the country’s largest enterprise software developers for business management. With over 35 years of history and offices across Brazil, we proudly drive the digital transformation of businesses for countless companies. Beyond Brazil, we’ve expanded internationally through the acquisition of a company in Colombia—making us LATAM. With one of the most comprehensive high-performance portfolios available, the quality of our solutions stems from the work of over 2,700 professionals. Our purpose—"Empowering People and Accelerating Business"—and our passion for technology have earned us Great Place to Work® certification. For seven consecutive years, we’ve maintained our GPTW status, thanks to extraordinary people who make Senior an ever-better place to work. And so we continue growing—valuing every journey and demonstrating that Senior’s expansion and brand strength come from engaged, fearless people, because driving the new is part of who we are. Discover more about us at www.senior.com.br or via our social media channels: