LMS Platform Support Technician

Description

Job Summary: The professional will provide technical support for the Konviva LMS platform, resolving complex queries and issues within a collaborative environment focused on innovative solutions. Key Highlights: 1. Collaborative and autonomous team work 2. Focus on real business impact and innovative solutions 3. Dynamic environment with continuous learning At Senior, technology is built by collaborative teams with autonomy, responsibility, and focus on delivering real business impact. You will work on continuously evolving solutions, tackling concrete challenges, and participating in decisions that shape products used by thousands of companies. To help drive the tech ecosystem with us, learn more about the **Senior Technology Manifesto**. **ABOUT THE CHALLENGE**: We are Konviva, one of Brazil's most comprehensive LMS platforms. For 23 years, we have helped companies efficiently manage training, delivering personalized, collaborative, and results-oriented learning experiences. Now, we’re looking for someone to join our team! We currently have an opportunity to join Konviva’s Support Team — solutions for Learning and Corporate Education. Your role will directly support clients’ platform managers in resolving queries, handling requests, and addressing complex issues, tracking demands and ensuring excellent service delivery. Here on our team, we don’t just respond to and log issues — we transform challenges into innovative solutions that positively impact our customers. We operate in a dynamic and collaborative environment where continuous learning and teamwork are highly valued. If you're passionate about technology, skilled in customer service, and ready to make a difference, join us! **KEY RESPONSIBILITIES:** * Respond to customers via tickets, email, and other channels, resolving medium- and high-complexity issues while ensuring a clear, welcoming, and effective experience. * Perform incident diagnosis and resolution, guiding users on proper usage of the LMS/LXP platform. * Monitor and track requests until resolution, maintaining active communication with customers and internal teams, ensuring timely responses within SLA. * Log and document issues, solutions, and best practices, keeping interactions and information up-to-date in support systems (Zendesk, Jira). **WHAT WE EXPECT FROM YOU:** * Experience in software technical support, customer support, or Service Desk; * Familiarity with LMS platforms, support tools, and corporate education processes; * Ability to interpret logs, perform tests, and identify unexpected system behavior; * Familiarity with support, monitoring, and ticket management tools; * Basic knowledge of databases, integrations, and APIs; * Advanced proficiency in Spanish or English; * Completed or ongoing undergraduate degree (Technology, Information Systems, Pedagogy, Administration, or related fields). **WHAT COULD ENHANCE YOUR CANDIDACY:** * Experience with HR, HCM, training, or corporate education systems. * Experience with ticketing tools (e.g., Zendesk, Freshdesk, ServiceNow, etc.). **Our Benefits:** * Medical and dental insurance; * Life insurance; * PPLR — Profit and Results Sharing Program; * Wiipo Card with flexible benefits; * Wiipo Club with exclusive discounts and advantages; * TotalPass — Gym and wellness benefit; * OnHappy — Travel advantage benefit; * Banked hours; * Citizen company: Extended maternity and paternity leave; * Newborn assistance; * PET assistance; * Senior Corporate University; * Career development plan. **Our Senior Way of Being:** Our culture respects individuality and empowers people through innovation, collaboration, and autonomy. We believe in diversity because experiences and perspectives are unique, offering opportunities inclusive of diverse people and ideas. This is how we achieve outstanding results — driving customer success through the dedication of incredible people. These details are specific to this opportunity, but you can explore all our openings and learn more about being part of Senior on our careers page: senior.com.br/carreiras **We Are More Senior!** We are a Brazilian company recognized as one of the country’s largest software developers for enterprise management. With over 35 years of history and operations across Brazil, we drive digital transformation for thousands of companies through technology. We’ve expanded internationally with the acquisition of a company in Colombia, strengthening our presence across Latin America. The quality of our solutions stems from the work of over 3,600 professionals and a complete portfolio focused on high performance. Guided by our purpose — Empowering People and Accelerating Businesses — we’ve been recognized eight times as a Great Place to Work®. We continue growing consistently, valuing people, culture, and collaboration — because accelerating the future is part of who we are. Discover more about us at **www.senior.com.br**, or follow our content on social media: