E-commerce Customer Service

Description

Job Summary: We are looking for a communicative and proactive individual passionate about beauty and self-care to deliver charming customer service on social media, e-commerce platforms, and provide support to influencers. Key Highlights: 1. Charming customer service on social media and e-commerce 2. Support in managing relationships with partner influencers 3. Focus on customer experience and continuous improvement We seek a communicative, proactive individual passionate about beauty and self-care. The primary focus will be delivering charming customer service on social media and e-commerce channels, as well as supporting relationships with partner influencers. **Responsibilities:** \- Respond to direct messages and comments on social media (Instagram, TikTok, WhatsApp, and email) with empathy and agility. \- Handle e-commerce customer service (customer support center): track orders, manage exchanges and returns, and answer product-related inquiries. \- Record customer and influencer feedback to continuously improve the experience. **Requirements:** \- Prior experience in customer service, digital customer support center, or social media. \- Excellent written and interpersonal communication skills. \- Basic knowledge of platforms such as Instagram, TikTok, WhatsApp Business, and email. Employment Type: Full-time CLT Employment Type: Full-time CLT Compensation: R$1\.900,00 \- R$2\.000,00 per month Work Location: On-site