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XV de Novembro, 955 - Centro, Blumenau - SC, 89010-003, Brazil","infoId":"6484546298982712","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Local Business Process Owner","content":"**Description**\n\n\n**The Opportunity**\n\n\nBusiness Systems Analysis in IT involves acting as a liaison between business areas/end users and IT systems development teams for needs requiring technology-based solutions, including: identifying and analyzing business needs, conducting requirements gathering, and defining scope and objectives. Recommending solutions or improvements to business processes that can be achieved through new technologies or alternative use of existing technologies. Researching business requirements and documenting relationships among system components (e.g., end users, business processes, data, applications, and devices). Translating business requirements into application requirements.\n\n**How You Will Make an Impact**\n\n* Execute business demands related to IT, achieving full understanding of processes, gathering requirements, capturing expectations and needs, and clarifying all user questions.\n* Manage execution of business demands with schedules for all phases, organizing information, building workflows, and defining solution structures. Keep the business engaged throughout all demand phases, with communication plans, testing, and validations.\n* Ensure systems remain operational and provide support to all users, serving as the Single Point of Contact (SPOC).\n* Participate in business routines to understand processes and propose improvements to reduce costs, shorten lead time, improve quality, etc.\n* Create and maintain up-to-date system and process manuals, including workflows, screenshots, technical specifications, etc.\n* Serve as the SPOC for global initiatives and implementations and lead them.\n* Develop a system training plan for users and execute it periodically with current users, as well as a dedicated onboarding plan for new users.\n\n**Requirements**\n\n* Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or related fields.\n* Agile methodologies, SAP ERP, development tools, Power BI, Power Apps, SharePoint.\n* Advanced English (mandatory).\n* Intermediate Spanish (desirable).\n\n**Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a** **general inquiry form** **on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.**\n------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------\n\n**This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.**\n---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1766605179000","seoName":"local-business-process-owner","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-botuvera/cate-help-desk-it-support/local-business-process-owner-6484546298982712/","localIds":"140","cateId":null,"tid":null,"logParams":{"tid":"95047561-68d0-473b-aec9-e304b1b47a07","sid":"5fa20034-64fc-4cc4-af71-02a6b89a5f48"},"attrParams":{"summary":null,"highLight":["Lead global initiatives","Provide technical support to users","Develop technology-based solutions"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Blumenau,Santa Catarina","unit":null}]},"addDate":1766605179607,"categoryName":"Help Desk It Support","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4241,4251","location":"R. 106, 99 - Canto da Praia, Itapema - SC, 88220-000, Brazil","infoId":"6484545977139312","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"HR Payroll Analyst","content":"**Job Description:**\n\n\nOur client is a real estate development company located in Itapema/SC, aiming to transform city skylines. Recognized for its boldness, creativity, trustworthiness, and innovation, the company seeks professionals who identify with this essence and wish to join an environment that values development and collaboration. \n\nJob Objective: To technically and analytically manage HR payroll department routines, ensuring legal compliance, process accuracy, and qualified support to employees and managers. 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XV de Novembro, 955 - Centro, Blumenau - SC, 89010-003, Brazil","infoId":"6484544712768212","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Support Analyst (Senior Flow)","content":"**We are restless, innovative, full of ideas, and always ready for action.**\nBecause the challenge of developing the best solutions to drive the business of thousands of companies is also what motivates us to transform our ideas into results—creating outstanding experiences for our people and advancing the tech ecosystem.\nA GPTW-certified company that takes pride in its people and strives to offer growth journeys, learning opportunities, and appreciation for diversity—in both people and perspectives.\nBecause it’s more than just a job—it’s a role at Senior.\n\n\n\nTo help propel the tech ecosystem with us, learn more about Senior’s Technology Manifesto.\n\n\n\n\n\n**LEARN MORE ABOUT THIS OPPORTUNITY:**\n\nIf you seek a career filled with challenges and growth opportunities, this is the right place for you.\nHere, we make a difference in our customers’ lives!\nAs the Support team, we help achieve optimal results by guiding our clients toward the best path to maximize delivery outcomes.\nThis team belongs to the business unit *Senior Flow*, a platform delivering technology assets to customers and partners—enabling these companies to undergo digital transformation.\n**Key Responsibilities:**\n* Provide technical support to users, resolving issues related to software and corporate systems—including GED, SIGN, BPM, and Connect products.\n* Assist users with application usage, programs, and operational routines.\n* Monitor, administer, identify, and resolve incidents.\n* Document processes, procedures, and applied solutions.\n* Support the IT team on projects and activities related to the area.\n* Problem-solving ability, customer focus, and collaboration are essential traits for this team.\n\n**WE ARE LOOKING FOR SOMEONE WHO:**\n* Has experience in Technical Support and User Support;\n* Has experience with APIs;\n* Has experience supporting cloud environments;\n* Holds a completed or ongoing bachelor’s degree in Computer Science, Systems Analysis, or related fields.\n\n**WHAT COULD ENHANCE YOUR APPLICATION:**\n* Knowledge of cloud services.\n* Experience with Help Desk and support tools (e.g., Zendesk).\n\n**Our Benefits:**\n* Health and dental insurance;\n* Life insurance;\n* PPLR—Profit and Results Sharing Program;\n* Wiipo Card with flexible benefits;\n* Wiipo Club offering exclusive discounts and advantages;\n* TotalPass—Gym and wellness benefit;\n* Banked hours;\n* Citizen Company: Extended maternity and paternity leave;\n* Birth assistance;\n* PET assistance;\n* Senior Corporate University;\n* Career development plan.\n\n**The Senior Way:**\n\nOur culture respects individuality and empowers people through innovation, collaboration, and autonomy. We believe in plurality, as experiences and perspectives are unique—and we provide opportunities embracing diversity of people and thought. Because it’s precisely this approach that enables us to achieve outstanding results, driving our customers’ success—powered by the dedication of incredible people. These details apply specifically to this opportunity, but you can explore all our openings and learn more about being part of Senior on our careers page: senior.com.br/carreiras **We Are More Senior!**\n\nWe are a Brazilian company recognized as one of the country’s largest enterprise software developers for business management. With over 35 years of history and offices across Brazil, we proudly drive the digital transformation of businesses for countless companies. Beyond Brazil, we’ve expanded internationally through the acquisition of a company in Colombia—making us LATAM. With one of the most comprehensive high-performance portfolios available, the quality of our solutions stems from the work of over 2,700 professionals. Our purpose—\"Empowering People and Accelerating Business\"—and our passion for technology have earned us Great Place to Work® certification. For seven consecutive years, we’ve maintained our GPTW status, thanks to extraordinary people who make Senior an ever-better place to work. 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Delighting and retaining customers is what drives us every day!\n\n \n\nIf you love technology, thrive in a dynamic environment, and enjoy teamwork, your place is with us at Vivo stores!\n\n\nHere, we take genuine pleasure in serving customers and presenting all the connectivity solutions Vivo offers—enabling people to make the most of life through a delightful experience.\n\n **Responsibilities and Duties** \n\n **TO SHINE IN THIS ROLE, YOU WILL:**\n\n* **Reception and Delight \\-** Greet customers warmly, understand their needs, and offer personalized solutions that delight and foster loyalty.\n* **Consultative and Digital Sales \\-** Negotiate effectively, present Vivo services and benefits, encourage use of the Meu Vivo app, and conduct proactive telemarketing.\n* **Organization and Efficiency \\-** Adhere to schedules, support reception activities, and responsibly comply with ANATEL regulations and internal processes.\n* **Support and Knowledge \\-** Provide basic technology support and stay updated on market trends and competitors.\n* **Development and Participation \\-** Participate in training programs and contribute energy to campaigns and projects.\n* **Operational Management \\-** Manage cash handling and perform document management with meticulous attention to detail.\n\n \n\n**Requirements and Qualifications** **WHAT YOU NEED TO MAKE THINGS HAPPEN:**\n\n* Completed high school education — the foundation to begin your journey with us.\n* Commitment to quality and ethics — excellence and integrity go hand in hand here.\n* Passion for people! If you enjoy working with and for others, this is your place.\n* Passion for delighting and retaining customers — turning every interaction into a memorable experience.\n* Drive to make things happen — energy and attitude to achieve outstanding results.\n* Resilience — because challenges are part of the path to success.\n* Being tuned-in and connected — staying current with trends and technologies.\n* Curiosity and discipline to keep learning — continuous evolution is our motto.\n* Experience in customer service is a differentiating factor that can set you apart!\n\n \n\n**Additional Information** **At Vivo, we care for those who make everything happen: you!**\n\n* Build your own customized benefits package: meal voucher, food voucher, gym membership, pharmacy, health insurance, dental plan, and much more!\n* Brand-new mobile phone + unlimited plan featuring Brazil’s fastest 5G!\n* Top-tier discounts on Vivo services (TV, internet, apps, etc.).\n* Annual bonus to recognize your efforts.\n* Private pension plan to help you plan for the future.\n* Support for parents (daycare, school, or babysitter).\n* Freedom to be yourself. 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