Telecommunications company hiring Technical Support Assistant in Balneário Camboriú (Downtown). CCS Telecom is a company specialized in telecommunications solutions. It provides internet, telephony, and network infrastructure services for businesses and residential customers. **What you’ll do in this role?:** Customer support via phone and chat. Logging, tracking, and resolving technical service requests. Support in configuring internet equipment (routers and ONUs). Assisting field teams with diagnostics and solutions. Identifying and escalating more complex issues to higher support levels. Guiding customers on proper usage of services. Receiving and analyzing customer requests via phone—including inquiries, complaints, technical support, or service requests. Logging and tracking request progress, ensuring customers are informed about status and resolution. Delivering personalized, high-quality service aimed at customer satisfaction. Remaining calm and courteous, even under stress or during complaints. Consulting internal systems to obtain up-to-date information about customers and services. Participating in training sessions and meetings to enhance knowledge and skills. Meeting the company’s established service performance targets. Using company-provided systems and tools to log information and monitor performance. Staying updated on telecommunications industry developments and the company’s products and services. Performing tasks typical of a Technical Support Assistant role. Position based in Balneário Camboriú / SC. If you have prior experience as a Support Analyst, Support Technician, Support Specialist, or Technical Support Coordinator, you may meet the requirements for this position. **Company Offer:** * Salary: BRL 2,023.51 * ✔ Partner discounts * ✔ Employee discounts * ✔ Meal voucher * ✔ On-site cafeteria * ✔ Transportation allowance * ✔ Health insurance * ✔ Dental insurance * ✔ Birthday day off * ✔ Laptop * ✔ Career development plan * ✔ Training programs **Additional Information:** * Employment type: Permanent * Work schedule: Part-time * Working hours: Monday to Saturday, from 1:40 PM to 10:00 PM, with a 1-hour break. **WANT TO APPLY FOR THIS POSITION?** ---------------------------------- * Review all details about this job on Jobbol and apply for free. ***Work Location:*** *On-site in Balneário Camboriú / SC* ***Application Deadline:*** *12/19/2025* ***Expected Start Date:*** *12/27/2025* ***JobId.:*** *29381250354* *✔ Follow:* ***@jobbol.empregos*** *on Instagram and unlock the best of the 2025 job market.* ***\#TechJobs***