**Job Objective** Provide customer service, responsible for **welcoming, registering, directing, and following up on all requests** originating from end consumers (B2C) and retailers/commercial partners (B2B), ensuring a positive, solution-oriented, and company-value-aligned customer experience. **Key Responsibilities** * Provide customer and consumer support via phone, WhatsApp, email, marketplace chat, and social media; * Welcome complaints, questions, requests, suggestions, and compliments from B2C consumers and B2B retailers; * Record all interactions in internal systems to ensure traceability and historical tracking; * Analyze each request and route it correctly to the responsible departments; * Operate in compliance with the Consumer Protection Code and internal policies. **Requirements** * Completed high school education (college enrollment preferred); * Prior experience in customer service, client support, or after-sales (B2C and/or B2B) is a plus; * Strong verbal and written communication skills; * Organizational skills, responsibility, and attention to detail; * Proficiency with systems, CRM, digital platforms, and Microsoft Office suite; **What We Offer** * Competitive compensation aligned with the role; * Collaborative and growing work environment; * Opportunities for professional development; * Ongoing training and capacity-building programs; * Benefits — meal voucher, health insurance. Employment Type: Full-time, Permanent CLT Contract Salary: R$1,518.00 – R$2,500.00 per month Benefits: * Medical assistance * Meal voucher * Transportation allowance