If you're passionate about solving problems and developing solutions, and want to work with cutting-edge technologies in a dynamic environment, this position is for you! We are a **scale-up** with outstanding results, growing rapidly and still with much to be structured, created, tested, adapted, and expanded — a great opportunity to put your knowledge into practice, gain significant recognition, leave your mark on our story (and a major one on your resume). We aim for ambitious results over the next few years, and achieving them depends solely on us — working together and closely. As a Data Analyst / Data Scientist, you’ll play a crucial role in collecting, analyzing, and interpreting data to deliver valuable insights that drive the company’s strategic decision-making. You’ll be responsible for working with large datasets, identifying patterns, developing predictive models, and creating advanced analytical solutions to solve complex business problems. We’re a company of innovative, creative, and diverse people — so we’re fully open to welcoming you with all your diversity. **What we value here:** ➡️ Love of change; ➡️ Results; ➡️ Closeness; ➡️ Creating fans; ➡️ Directness; ➡️ Self-accountability. **Your day-to-day will include:** * Mapping, organizing, and processing customer database data (product usage, GMV, MRR, churn, NPS, support, and customer journey). * Building dashboards and performance models to support tactical and strategic decision-making. * Ensuring data quality and integrity across CS, Travel, and Expense layers. * Structuring pipelines and analyzing routines with a focus on increasing revenue predictability. * Automating CS metrics (Health Score, Upsell Score, Risk Alerts). * Integrating CRM/HubSpot with BI, Product, and Finance systems. * Identifying expansion opportunities per customer: upsell, cross-sell, and Travel Tech. * Measuring the impact of renewals, price adjustments, and portfolio performance by squad. * Generating insights to improve prioritization, messaging, and portfolio management for CSMs. * Building risk and churn analyses with actionable narratives. * Supporting RevOps in setting revenue targets and forecasts. * Structuring predictive models based on historical data and product usage. * Tracking adoption metrics by Travel, Expense, and Paytrack Card modules. * Identifying bottlenecks in onboarding, support, and feature adoption. * Acting as the bridge between the CS squad, Product, Finance, and Sales teams. **✔️ What do I need to know?** * + Excel/HubSpot/CRM/Power BI; + Proficiency in data structuring and interpretation; + Comfort with financial indicators and SaaS metrics; + Clear communication, translating data for end users; + Proactivity and results orientation. **What do you gain by joining Paytracker?** Unimed Health Plan (monthly premium covered by us); ️ Flexible meal allowance via Caju (R$1.200); Transportation allowance; Pharmacy benefits (SESI); ️ SESC membership; Education allowance (up to R$300.00); Childcare and babysitter allowance (R$450.00 per child); Birthday day off; Wellness allowance (R$100.00). **Plus other perks** Fresh fruit and complimentary snacks; Happy hours and celebrations of achievements; Referral bonus for new hires; Recognition and rewards for exceptional projects and deliveries.