Customer Success Manager (LATAM)

Description

Summary: MTech Systems seeks a proactive Customer Success Manager for LATAM to own enterprise relationships, drive value realization, and shape the region's CS operations. Highlights: 1. Shape Customer Success in LATAM, owning enterprise customer relationships 2. Drive retention, renewal health, and customer satisfaction 3. Support sustainable food production through data-driven decisions Join MTech Systems — Empower Customers, Transform Agriculture **We’re tackling one of the world’s biggest challenges:** feeding a growing population sustainably. At MTech Systems, our SaaS solutions help agricultural producers make smarter, data‑driven decisions every day—improving productivity, animal welfare, and long‑term sustainability. We’re building our first dedicated Customer Success presence in LATAM, and this role sits at the heart of that mission. Join us and help customers unlock real value from technology that feeds the world. Why This Role Matters As a Customer Success Manager (LATAM), you will own relationships with enterprise and large mid‑market customers across the region, ensuring they achieve tangible business outcomes from our platform. This is not a reactive support role. You’ll proactively engage customers, identify risk and opportunity, guide renewal readiness, and serve as a trusted advisor throughout the full customer lifecycle. As the first dedicated CS presence in LATAM, you’ll play a foundational role in shaping how Customer Success operates and scales in the region. Your work will directly impact retention, renewal health, customer satisfaction, and long‑term regional growth. What You’ll Do (Job Summary) Own and manage a high‑touch portfolio of enterprise and large mid‑market customers across LATAM Proactively engage customers through outbound outreach (calls, emails, relationship‑building cadences) Drive customer health, retention, renewal readiness, and value realization Identify and mitigate risk while surfacing expansion and growth opportunities Lead customer conversations including onboarding alignment, success planning, and QBRs Partner closely with Sales, Support, Professional Services, Finance, and Leadership Educate customers on the Customer Success partnership model Help establish Customer Success as a trusted, value‑driving function in LATAM SKILLS \& REQUIREMENTS What You Bring (Required) Proven experience in Customer Success Management (SaaS or technology‑enabled environments strongly preferred) Experience managing enterprise or large mid‑market accounts in a high‑touch model Demonstrated ownership of renewals, customer health, success plans, and ongoing cadence Comfort with proactive, outbound customer engagement Strong consultative and relationship‑driven mindset Fluent in Portuguese, Spanish, and English (business‑level) Ability to operate independently and thrive in evolving, ambiguous environments Ideal Candidate Has (Nice to Have) Experience supporting customers in operationally complex or lower digital‑maturity industries Exposure to agriculture, animal production, or vertically specialized B2B software Leadership potential and interest in future people management Why Your Work Matters MTech supports leading food producers across 50\+ countries. In this role, you’ll: Be a builder — establish the foundation of Customer Success in LATAM Drive measurable impact — protect and grow revenue through strong customer partnerships Be a team player — partner with a deeply experienced team who will both teach you and lean on you Create long‑term opportunity — help shape regional CS strategy and future leadership pathways Support sustainable food production through data‑driven decision‑making WORK WITH GREAT PEOPLE PADMINI PERSAUD Data Scientist "To reduce emissions generated by the agricultural industry, at the same time maximizing efficiency by increasing waste reduction and conservation \- that is my "why"." ABOUT THE COMPANY MTech Systems helps the food production industry increase yield, improve animal welfare and achieve sustainability. Over 150 leading animal\-protein producers rely on our secure cloud\-based platform to keep comprehensive information across their operations and supply chain. No matter the size or complexity of the scenarios. From independent farmers to multinational integrators, from feed producers to food processors, and every supply chain player in between, get to easily digitalize their operations with MTech Systems. With Amino, our flagship product and foundational platform, any producer can kickstart their digitalization journey. Our approach, agnostic to any hardware and other information systems, enables entire production teams to easily extract data directly from the field. With a centralized database and intuitive dashboards thousands of MTech users make informed decisions and achieve their business goals every day. Thurston Renwrick \| Contact Person MTech Systems Blumenau \| Hybrid