#### **About the position:** If you are a communicative, dynamic, organized professional, attentive to details, results-oriented, and have good interpersonal skills, you will fit perfectly into this role! We are looking for a professional who can assist clients with service demands focused on technical support, identifying their needs in a specialized manner. #### **Main responsibilities:** * Provide after-sales customer service, receiving their vehicles for maintenance or repair, clarifying doubts, and offering technical support regarding required services. * Prepare and present detailed estimates of the services and parts to be used in repairs or maintenance, clearly and accurately explaining each item to the customer. * Monitor service progress in the workshop, ensuring deadlines and quality standards are met, while keeping the customer informed about the status. * Verify completed services and deliver vehicles to customers, explaining the repairs performed and ensuring satisfaction. * Efficiently handle customer complaints and inquiries, proposing solutions to potential issues and ensuring customer retention. * Maintain constant communication with the mechanics team and workshop management, ensuring alignment between diagnostics and the services provided. * Offer additional services and maintenance packages, aiming to optimize the customer experience and increase company revenue. * Ensure all procedures and services comply with the quality and safety standards established by the manufacturer and dealership. #### **Requirements:** * High school diploma. * Technical or higher education in Automotive Mechanics, Mechanical Engineering, or related fields will be an advantage. * CNH: National Driver's License (category B). * Strong communication skills to interact with customers, explaining technical terms in an accessible way. * Proactive profile, results-oriented, with focus on customer satisfaction. * Experience in customer service within technical areas of the automotive sector (workshop, services, after-sales) will be an advantage. #### **Benefits:** * Health Insurance * Dental Insurance * Life Insurance * Total Pass * Meal Allowance * Transportation Allowance